Idelsy Naranjo
Lehigh Acres,FL
Summary
I am a caring and compassionate Student Nurse working currently towards my ASN degree at Keiser University. I am well-versed in anatomy and physiology, nursing fundamentals, and medical terminology with experience as a ECG Technician as well as a Medical Assistant and a Phlebotomist. I responds to emergencies with grace and calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Crew Member
Chipotle Grill
Fort Myers, FL
10.2021 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Increased sales of promotional items by effectively communicating benefits and specials to customers.
- Increased customer satisfaction with prompt and accurate order taking.
Front Desk Agent
Hilton Garden Inn Hotel
Fort Myers, FL
09.2023 - 02.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Promoted hotel amenities and services to guests, enhancing their stay.
- Coordinated with housekeeping and maintenance to ensure rooms met hotel standards.
- Assisted in training new front desk agents, sharing best practices and procedures.
- Maintained high levels of guest privacy by securely managing personal information.
- Ensured accurate billing and payment processing, reducing errors and guest disputes.
- Handled emergency situations with calmness and efficiency, ensuring guest safety.
- Implemented new booking system feature that reduced check-in time for guests.
Retail Sales Associate
Ross Dress for Less
Fort Myers, FL
12.2018 - 04.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Greeted customers and provided outstanding customer service.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
Education
Medical Assistant -
Hollywood Career Institute
Hollywood, FLAssociate Degree in Nursing - Nursing
Keiser University
Fort Myers, FL07-2025
Associate of Arts -
Florida SouthWestern State College
Fort Myers, FL07-2023
High School Diploma -
East Lee County High School
Lehigh Acres 05-2018
Skills
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Self-discipline
- Integrity and honesty
- Initiative and Self-motivation
- Bilingual
- Task prioritization
- Patient assessments
- Patient monitoring
- Certified in CPR/AED
- Blood draw and sample collection
- Patient and family advocacy
- Lead placement
- Telemetry monitoring
- Data recording
- Cardiac rhythm analysis
- Electrocardiogram interpretation
- Teamwork
- Attention to detail
- Multitasking
- CPR certification
- Active listening
- Patient safety
- Adaptability and flexibility
- Patient education
- Vitals monitoring
- Self motivation
Certification
- Certified ECG Technician
- Certified Medical Assistant
- Certified Phlebotomist
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Front Desk Agent
Hilton Garden Inn Hotel
09.2023 - 02.2024
Crew Member
Chipotle Grill
10.2021 - Current
Retail Sales Associate
Ross Dress for Less
12.2018 - 04.2019
Medical Assistant -
Hollywood Career Institute
Associate Degree in Nursing - Nursing
Keiser University
Associate of Arts -
Florida SouthWestern State College
High School Diploma -
East Lee County High School