Iderria Callens
Birmingham,AL
Summary
Customer Service Specialist with a proven track record of enhancing shopping experiences through exceptional service at Bath and Body Works. Demonstrated proficiency in Microsoft Office, effectively managing inventory and increasing sales floor productivity. Known for an energetic approach and adaptability, resulting in improved team dynamics and customer service metrics. Committed to driving customer satisfaction and fostering a positive retail environment.
Overview
9
9
years of professional experience
Work History
Merchandise Stocker
Gifted And Anointed Cosignment Shop
Centerpoint , AL
12.2023 - Current
- Received and unloaded shipments of merchandise from vendors.
- Transported damaged goods or excess stock back to warehouse and storage facility as necessary.
- Tracked outgoing orders to provide shipping status to customers.
- Maintained accurate inventory records in accordance with company standards.
- Palletized merchandise for easy movement to sales floor locations.
- Processed returns, refunds, and exchanges efficiently and courteously.
- Updated computer system with daily sales data to maintain accurate records.
- Assisted customers with locating desired items throughout the store.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Inspected merchandise for defects or damages prior to stocking shelves.
- Replenished items to maintain stock availability.
Cashier
Family Dollar
Center Point, AL
03.2022 - 12.2024
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Counted and balanced cashier drawers.
- Stocked shelves with merchandise when needed.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Customer Service Associate
Bath and Body Works
Birmingham, AL
02.2018 - 12.2022
- Observe for and recognize security risks and thefts and know how to prevent or handle these situations
- Open and close cash registers, performed tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Ticket, arrange, and display merchandise to promote sales, inventory, and requisition new stock
- Educated customers on special pricing opportunities and company offerings.
- Greeted customers and identified their needs.
Customer Service Associate/ Cashier
Walmart
Birmingham, AL
01.2020 - 01.2021
- Consult with customers by telephone or in person to provide information about products or services, take or enter orders, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems or refer unresolved customer grievances to designated departments for further investigation
- Determine charges for products provided and services requested, collect deposits or payments
- Resolve customers' service complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
Drive-Thru Cashier
Jacks Family Resturant
Pinson, AL
08.2015 - 01.2018
- Greeted customers promptly and responded to questions.
- Prepared drinks, ice cream and other special items to complete food orders.
- Helped keep business clean during downtime by washing and disinfecting kitchen areas.
- Took orders, prepared foods and processed payments in full-service establishment.
- Welcomed customers, offering assistance to help find store items.
- Offered customers carry-out service at completion of transaction.
- Replenished supplies such as napkins, straws, condiments, trays throughout shift.
- Kept work area organized during shifts by properly storing utensils, cleaning tools, ingredients.
- Followed store policies and procedures in regards to cleaning and sanitizing.
- Checked headsets and replaced batteries prior to rush periods to maintain readiness.
- Informed customers of regular deals or monthly specials to upsell orders.
Education
High School Diploma -
Woodlawn High
Birmingham, AL05.2015
Skills
- Interpersonal
- Customer Satisfaction
- Adaptability
- Active Listening
- Effective Communication
- Organizational
- Cross-functional Team Player
- Problem-Solving
- Multi-tasker
- Analytical
- Microsoft Office- Word
- Microsoft Office- Excel
- Microsoft Office- PowerPoint
- Microsoft Office- Outlook
- Product labeling
- Energetic and outgoing
- Flexible schedule
- Money handling
- Customer service
- Willing to learn
Timeline
Merchandise Stocker
Gifted And Anointed Cosignment Shop
12.2023 - Current
Cashier
Family Dollar
03.2022 - 12.2024
Customer Service Associate/ Cashier
Walmart
01.2020 - 01.2021
Customer Service Associate
Bath and Body Works
02.2018 - 12.2022
Drive-Thru Cashier
Jacks Family Resturant
08.2015 - 01.2018
High School Diploma -
Woodlawn High