- Coding and Programming
- Video Gaming
- Video Game Design
- Artificial Intelligence (AI) and Machine Learning
- Developing software, websites, and apps in various programming languages
Idetta Laughinghouse
Brockton,MA
Summary
Dynamic Office Secretary with proven expertise at Turner Medical Group, excelling in patient scheduling and insurance verification. Recognized for enhancing workflow efficiency and reducing patient wait times through exceptional organizational skills and effective communication. Committed to maintaining HIPAA compliance while delivering outstanding customer service in a fast-paced environment.
Overview
13
13
years of professional experience
Work History
Office Secretary
Turner Medical Group
South Weymouth, MA
06.2015 - Current
- Managed incoming calls and routed inquiries to appropriate departments.
- Organized office documents and maintained filing systems for easy retrieval.
- Assisted in scheduling appointments and coordinating meetings for staff.
- Supported the preparation of correspondence and reports as needed.
- Answered phone calls and addressed inquiries to provide exceptional customer service.
- Coordinated communication between patients and healthcare providers for streamlined operations.
- Processed insurance claims and verified patient eligibility for timely reimbursements.
- Supported administrative tasks, including filing, faxing, and data entry for office organization.
- Adapted quickly to new software tools and office protocols for improved workflow efficiency.
- Reduced patient wait times by prioritizing tasks and delegating responsibilities to other staff members.
- Verified insurance benefits or eligibility and documented in Quest system.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines.
- Reviewed and maintained charts for completeness and compliance with EMR guidelines.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Maintained current and accurate medical records for patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered phone calls and messages for a 1-physician medical facility, scheduling appointments, and handling patient inquiries.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Organized patient files and records, ensuring easy access for healthcare providers when needed.
- Verified or obtained referral numbers or authorizations for upcoming appointments.
PCA
Tempus Unlimited
Brockton, MA
06.2014 - 11.2025
- Supported healthcare professionals by documenting patient observations and reporting changes.
- Engaged clients in social activities to encourage mental stimulation and emotional support.
- Collaborated with family members to understand client needs and preferences effectively.
- Followed safety protocols to ensure a secure environment for clients during care routines.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Administered medications as prescribed, preventing adverse reactions or complications.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
PCA
Tempus Unlimited
Brockton, MA
08.2013 - 11.2025
- Assisted clients with daily living activities to enhance comfort and independence.
- Maintained cleanliness and organization in client environments to promote safety and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Administered medications as prescribed, preventing adverse reactions or complications.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Education
Master of Science - Computer Information Systems
University of Phoenix
Tempe, AZ01-2027
Master of Science - Data Science
University of Phoenix
Tempe, AZ10-2024
Skills
- Scheduling appointments
- File management
- File organization
- Reception oversight
- Patient scheduling
- Insurance verification
- HIPAA
- Appointment management
- Customer service
- Professional telephone etiquette
- HIPAA compliance
- Patient check-in
- Electronic health records
- Appointment coordination
- Patient appointment coordination
- Teamwork
- Time management
- Multitasking
- Excellent communication
- Organizational skills
- Verbal and written communication
- Cash handling
- Computer proficiency
- Insurance authorizations
- Data entry
- Detail-oriented
- Team collaboration
- Attention to detail
- Phone reception
- Payment collection
- Telephone customer support
- Maintaining confidentiality
Interests
Timeline
Office Secretary
Turner Medical Group
06.2015 - Current
PCA
Tempus Unlimited
06.2014 - 11.2025
PCA
Tempus Unlimited
08.2013 - 11.2025
Master of Science - Computer Information Systems
University of Phoenix
Master of Science - Data Science
University of Phoenix