Luisdian Hernandez
Hialeah,FL
Summary
Cash Management excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Motivated customer service specialist with over 2 years retail experience in a fast-paced, team-based environment. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Friendly Sales Associate adept at working in diverse retail and customer service environments.
Overview
11
11
years of professional experience
Work History
Customer Service
Sylvestre Pharmacy
Hialeah, FL
08.2015 - 10.2015
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Provided an elevated customer experience to generate a loyal clientèle.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Customer Service
Flea Market
Opa Locka, FL
08.2015 - Current
- Provided an elevated customer experience to generate a loyal clientèle.
- Implemented marketing strategies which resulted in75% growth of customer base.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Education
Associate of Arts - language
Miami dade college
Hialeah, FLCurrent
Skills
- Trusted key holder
- Creative problem solver
- Exceptional communication skills
- Quick learner
- Strong client relations
- Floor set design expertise
- Training development aptitude
- Proficient in cash management
- Cash flow management
- International sales support
- Strategic sales knowledge
- Credit card processing
- Multi-line phone talent
- Mediation capability
- Accounts payable specialist
- Fixed assets reporting familiarity
- Account reconciliation
Timeline
Customer Service
Sylvestre Pharmacy
08.2015 - 10.2015
Customer Service
Flea Market
08.2015 - Current
Associate of Arts - language
Miami dade college