Idiatou Sow
Fairburn,GA
Summary
Dynamic professional with proven expertise in customer service and problem-solving, honed at Grant Thornton and other leading firms. Excelled in enhancing customer satisfaction and streamlining internal processes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Aflux Hair
01.2024 - 06.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Accounting Intern
Grant Thornton
08.2023 - 11.2023
- Assisted with month-end closing and reporting duties.
- Gained hands-on experience with various accounting software programs such as Cegid, Excel, and Sage, enhancing overall efficiency in daily tasks.
- Provided journal entries and performed accounting on accrual basis.
- Compiled monthly journal entries into general ledger system.
- Demonstrated strong attention to detail when reviewing financial statements for errors or inconsistencies before submission to management clients.
Bank Intern
Cofina
08.2022 - 11.2022
- Physical and telephone reception, processing of simple requests and referral of customers to qualified staff according to their needs.
- Collaboration with the team to improve internal process and optimize customer service
- Organization and control of the documents necessary for opening or closing an account.
- Informing customers about the bank's range of products and services, managing the sales cycle by using the appropriate commercial discourse.
Education
Bachelor of Science - Accounting
IMEEC
Conakry06.2024
Baccalaureate - Bac S
Saint-Georges
Conakry, Guinea07.2019
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
Hobbies
I like reading, I am passionate about cooking and especially baking.
Languages
French
Native or Bilingual
English
Limited Working
Poular
Native or Bilingual
Timeline
Retail Sales Associate
Aflux Hair
01.2024 - 06.2024
Accounting Intern
Grant Thornton
08.2023 - 11.2023
Bank Intern
Cofina
08.2022 - 11.2022
Bachelor of Science - Accounting
IMEEC
Baccalaureate - Bac S
Saint-Georges
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