Idil Ahmed
Minneapolis
Summary
Case manager with 13 years of experience in social services, specializing in client advocacy and housing assistance. Proven track record of enhancing client outcomes through innovative strategies and effective resource allocation. Expertise in crisis management and team leadership, driving impactful change and collaboration among stakeholders.
Overview
14
14
years of professional experience
Work History
Supervision
Gentle Care Development Center
Minneapolis
03.2024 - Current
Case Manager
Lutheran Social Service
Minneapolis
01.2021 - 02.2024
- Collaborated with healthcare team to improve care quality, reduce costs and gauge patient progress.
- Assisted clients in setting realistic goals and developing action plans.
- Reviewed treatment plans against individual goals and healthcare standards.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Assessed and identified service delivery challenges and opportunities within local area.
- Advised clients on how to access community resources such as employment opportunities, housing assistance, legal aid.
- Monitored compliance with court orders related to child custody arrangements or personal protection orders.
- Contacted applicants to discuss discrepancies and referred questionable cases to department for follow-up.
- Composed or prepared correspondence, case notes and narratives with computer-based applications.
- Attended meetings and participated in staff development training activities.
- Matching grant supervisor.
- Used state and county systems such as Maxis, MMIS, MRIS, LIRS, PRISM and ECF.
Best Life Relocation
Minneapolis
01.2023 - 01.2024
- Develop individualized housing plans in collaboration with clients.
- Provide advocacy and support to help clients secure affordable housing options.
- Coordinate with landlords, property managers, and housing agencies to facilitate housing placements.
Human Resource Manager
Yassin Home Inc
Minneapolis
01.2018 - 01.2022
- Train new employees on company policies and procedures.
- Use of empathy and trauma-informed skills to connect with clients.
- Coordinate with client's support-networks to be sure their needs are being met.
Interpreter
Language Select
Minneapolis
02.2013 - 01.2018
Human Service Representative
Hennepin County
Minneapolis
06.2014 - 12.2017
- Answered client calls, schedule appointments with nutritionist & breastfeeding counsellor.
- Performed data entry of client PMI numbers into ECF.
- Advocate for clients' rights and interests within the housing system. Fostered strong relationships with clients to create tailored housing plans, leading to improved client satisfaction and successful placements.
- Coordinated with multiple stakeholders, securing affordable housing options and significantly reducing placement time for clients.
Community Liaison
Confederation of Somali Community in MN
Minneapolis
01.2012 - 11.2014
- Managed case notes on visits with clients.
- Submitted reports and reviewed reports for errors with supervisor.
Education
BBA - Phychology
Kisii University
Nairobi Kenya 12-2023
Human Services -
Minneapolis Community and Technical College
Minneapolis, MN01-2016
MBA - Special Education
Arizona State University
Tempe, AZ04-2026
Skills
- Case Management
- Crisis Management
- Care Coordination
- Client Advocacy
- Data Entry
- Documentation
- Team Leadership
- Training
- Social Services
- Housing Assistance
Personal Information
Title: Case Manager
Languages
- English
- Somali
- Swahili
Timeline
Supervision
Gentle Care Development Center
03.2024 - Current
Best Life Relocation
01.2023 - 01.2024
Case Manager
Lutheran Social Service
01.2021 - 02.2024
Human Resource Manager
Yassin Home Inc
01.2018 - 01.2022
Human Service Representative
Hennepin County
06.2014 - 12.2017
Interpreter
Language Select
02.2013 - 01.2018
Community Liaison
Confederation of Somali Community in MN
01.2012 - 11.2014
BBA - Phychology
Kisii University
Human Services -
Minneapolis Community and Technical College
MBA - Special Education
Arizona State University