Overview
Work History
Education
Skills
Work Availability
Summary
Timeline
BusinessAnalyst
Idongesit Ekwere

Idongesit Ekwere

Fort Worth,TX

Overview

3
3
years of professional experience
2023
2023
years of post-secondary education

Work History

Salesforce Administrator/Developer

SALs Resource Group LLC
09.2022 - 11.2024
  • Managed Salesforce licensing, permissions, and enabled Chatter for seamless user communication
  • Developed custom fields, validation rules, and utilized Data Loader for CSV data handling
  • Created and maintained Salesforce dashboards and reports; collaborated with stakeholders for effective solutions
  • Maintained database maintenance, documented processes, and trained users on new functionalities
  • Knowledgeable in SQL, Jira, Tableau, SOQL, and more for data analysis and management
  • Administered licensing and permissions to salesforce users
  • Enabled Chatter for the Organization to enable effective communication between the users
  • Built Custom fields, validation rules, list views, and record types
  • Employed Data Loader to read, extract, and load data from CSV files
  • Showcased Salesforce functionality to enhance processes for CAM teams and executed change management plans in coordination with Salesforce Platform Lead.
  • Created initial dashboards for 15-25 teams, trained superusers to maintain them, and developed utilization dashboards based on Salesforce industry metrics.
  • Loaded employee IDs into account teams and developed systems for regular updates of user information.

HELP DESK TECHNICAL SUPPORT

Apple
02.2022 - 10.2023
  • Responded to and managed service desk tickets in a timely manner
  • Documented all support activities, resolutions, and follow-ups in the service desk system
  • Examined unresolved issues to higher-level support or specialized teams when necessary
  • Performed regular maintenance tasks such as software updates, patches, and backups
  • Diagnosed and resolved hardware and software problems on Apple products, such as connection difficulties, software glitches, and system faults
  • I triaged incidents and escalated or resolved them based on their scope
  • Developed long-term ties with consumers
  • Answered inbound support requests using many channels (chat, phone, email, etc.)
  • Maintained a ticket backlog, logging support operations in our Help Desk ticketing system, and following up on client Service Level Agreement objectives

Education

UNIVERSITY OF TEXAS AT SAN ANTONIO

Skills

Lightning Experience

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Work Availability

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Summary

Efficient administrator eager to leverage knowledge in cloud-based database management systems. Managing Salesforce platforms and supporting technical activities, including onboarding, retraining, and data management. Skilled in leveraging cloud-based database management systems with a strong focus on database security, backup, and recovery. Proficient in automation and containerization tools, enabling seamless integrations and streamlined workflows. Adept at creating and managing dashboards to drive data accuracy and provide actionable insights. Experienced in coordinating with stakeholders to execute change management plans and address strategic initiatives. Team-oriented with a strong work ethic, excellent problem-solving skills, and a commitment to enhancing organizational efficiency.

Timeline

Salesforce Administrator/Developer

SALs Resource Group LLC
09.2022 - 11.2024

HELP DESK TECHNICAL SUPPORT

Apple
02.2022 - 10.2023

UNIVERSITY OF TEXAS AT SAN ANTONIO

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Idongesit Ekwere