Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katie Nguyen

Eagan,MN

Summary

Highly skilled, innovative professional with extensive experience in designing and developing user interfaces. Adept at performing testing, debugging, and training for users within customer relationship management, corporate payment system technologies. Dedicated professional proficient in managing Salesforce users, data, security, analytics, and product.

Workflow development

Salesforce development

Salesforce development professional with commitment to delivering high-quality CRM solutions. Demonstrated ability to enhance system performance and streamline processes through innovative problem-solving. Known for strong collaboration skills and adaptability, ensuring seamless integration with team goals and shifting project requirements.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Salesforce Developer/Administrator

US Bank
05.2017 - Current
  • Manage user accounts, permission sets, and sharing rules, ensuring a secure and efficient Salesforce environment for all teams. - User setup and maintenance, including Active Directory and Azure authentication. - Collaborate with cross-functional teams to gather requirements and implement Salesforce customizations using automation tools. - User support tickets. - Responsible for staying current on the platform's new tools, capabilities, and updates. - Monitor and report on user adoption. - Certificate management. - Oversee integration set up and management, including data exchange processes between Salesforce and other platforms. - Monitor application storage, user licenses, and system updates to ensure smooth operations. - Work closely with users to gather feedback, resolve issues, and optimize system functionality. - Administer changes with minimal disruption, adhering to established change management processes. - Perform multifaceted Salesforce systems audit, evaluating fields, data quality, users and permissions, license, and storage, installed apps and integrations, API usage, reports and dashboards, release readiness, and overall system health. - Oversee data cleansing and integrity, utilizing data loader and reporting analytics for debugging and troubleshooting. - Create and maintain reports and dashboards, analyzing data, and identifying business growth opportunities through Salesforce reporting, data analysis, and revenue management. - Collaborate with other DevOps team members for environment refreshes. - Provides backup coverage for other team members, as needed.
  • Developed operational reports and dashboards with salesforce reporting tools. Assigned workflows for lead conversion, transfers, merging duplicates, managing web to leads track responses to online campaign. Developed custom UI using CSS, HTML, Visual Components, JavaScript for front-end validation. Wrote SOQL and SOSQ queries. Used Scrum Agile methodology for interactive development of the application.
  • Converted complex Siebel platform requirements into Sales Force lightning enhancements, enhancing user experience for 10K+ users.
  • Assisted in the development of Salesforce platform, resulting in improved customer service experience.
  • Provided support in creating Salesforce applications to meet business requirements, contributing to a 30% increase in work efficiency.
  • Designed, developed and deployed custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex class, and Triggers to suite the needs of application.
  • Involved in creating and customizing email template and configuration them to email alert within the email workflow rule for standard and custom objects.
  • Created custom objects and fomular fields and design validation rules page layout, workflow rules, and flows.
  • Maintained CRM functionality. Implemented SFDC. Created profiles, roles, users and configuration permissions according to organizational hierarchy requirements.
  • Modified Apex class and Triggers to meet the Business requirements. Utilized web to lead forms. Created flow to populate the custom automated data fields that populate to web to lead HTML forms.
  • Migrated data from Excel and CVS files to SFDC using Data Loader and Data Import Wizard.
  • Contributed to migrating and deploying salesforce components. Coded using Force.com Change sets, ANT, GIT and VS codes from DEV to QA, UAT.
  • Configured campaign management, led management and conversion, and oversaw case management process.
  • Collaborated on unit testing script and creating test data to provide test date to QA testing team and business line user testing team.

Siebel, Web Focus, Informatica Developer

US Bank
07.2001 - 05.2017
  • Designed, developed, implemented a comprehensive Siebel configurations CRM data in the bank that reduced system downtime by 40%. Enhanced user experience and efficiency, which lead to 30% increase in customer satisfaction.
  • Developed and implemented Siebel EIM process for batch data import and export operations to reduce the overall data process time and support increase in concurrent system users without compromising performance.
  • Collaborated on and implemented a custom Siebel assignment manager configuration that automated the distribution of monthly service requests, improving operational efficiency and significantly boosting customer satisfaction.
  • Utilized EScript and Business Service.
  • Developed and maintained complex reports and dashboards using WebFOCUS, ensuring that all data visualizations met the business requirements and provided actionable insights.
  • Integrated WebFOCUS with various data sources, including SQL databases and flat files, to create a seamless reporting environment that catered to diverse data needs.
  • Provided training and support to end-users on how to effectively utilize WebFOCUS tools, which increased user adoption and satisfaction with the reporting system.
  • Designed ETL processes using Informatica to support the integration of new data sources, which enriched analytics capabilities.
  • Developed customized ETL mappings and workflows that increased data load frequency to meet critical reporting deadlines.

Mainframe Developer

Hogan
01.1999 - 07.2001
  • Used DB2, COBOl, JCL, VSAM and related mainframe utilities, such as Endevor, FileManager, EZTRIEVE and TSO.
  • Involved in UI development for various modules combined with HTML5, CSS, JQuery, JavaScript and AJAX.
  • Investigated the effect of the code changes on the existing JCL streams, COBOL and made modifications according to the business requirements.

Education

Bachelor of Science (BS) - Management Information System

Saint Cloud State University
Saint Cloud, MN

Skills

  • Software Development Team Leadership Requirements Gathering Process Improvement Communication Project Management Risk Management Implementation Reporting Data Visualization
  • Salesforce administration
  • Agile methodology
  • Visualforce pages
  • Process automation
  • Workflow management
  • Strong multi-tasking skills
  • SQL scripting
  • Salesforce platform development
  • CRM workflow development
  • Lightning components
  • Salesforce customization
  • User administration
  • Lightning experience
  • Salesforce analytics
  • Data management
  • Salesforce configuration
  • Report building
  • Security management
  • Service cloud management
  • Sales cloud management
  • Data migration
  • Chatter administration
  • Apex programming
  • Email template design
  • Visualforce development
  • Financial services cloud
  • Einstein analytics
  • Pardot administration
  • Dashboard creation
  • Team building
  • Continuous process improvement
  • Data audits
  • Information protection
  • Database administration
  • Relational database management
  • NoSQL databases
  • Database development
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking
  • Reliability
  • Critical thinking
  • SQL programming
  • Data analysis
  • Data security
  • Database management

Certification

Salesforce Developer Certified

Timeline

Salesforce Developer/Administrator

US Bank
05.2017 - Current

Siebel, Web Focus, Informatica Developer

US Bank
07.2001 - 05.2017

Mainframe Developer

Hogan
01.1999 - 07.2001

Bachelor of Science (BS) - Management Information System

Saint Cloud State University

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