Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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IDOWU ADENIRAN

Jamaica,NY

Summary

Decade-accomplished IT professional with demonstrated experience in network and data center hardware, workstation support, printer deployment, systems migration, and diverse platform support (laptop/desktop/Mac). Microsoft Office proficient and skilled in cabling, hardware installation, Ethernet devices, and Audio/Video configuration. Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior IT Support Technician

NYC EMERGENCY MANAGEMENT
10.2021 - Current
  • Deployed and administered Xerox, Ricoh, Canon, and Kyocera printers into a large variety of environments.
  • Frequently resolved hardware and software problems escalated from junior technicians.
  • Using SCCM and MDT sever to deploy silent software installation, PC images, and troubleshoot user’s issue.
  • Build and deployed apps to Windows, MacOS, iOS and Android devices from Citrix MDM and Intune MDM.
  • Actively participate in bi-weekly department leadership meetings to develop action items and discuss policy/procedural changes.
  • Developing a strong knowledge on current and emerging software solutions and third-party software and hardware products.
  • Take ownership of G-suite and Microsoft Azure Admin portal.
  • Configured and maintain Asset Inventory management software.
  • Participate in customized HubSpot ticketing system.
  • Configured Apple business Manager and Intune portal to connect and managing company devices.
  • Controlling of an employee change requests for Atlassian (Jira), Confluence, and Bitbucket.
  • Support employee onboarding & offboarding from account creation, device prepared, and IT orientation.
  • Implementation of SAML 2.0 federation on company platforms to secure and streamlined users experience, while maintaining control over user access and credentials.
  • Install, make changes and repair computer hardware and software.
  • Setup and configured API integration on various applications.
  • Setup Knowbe4 phishing Campaign, configure PAB on Gmail and Outlook for phishing email reporting.
  • Install and maintain all aspects of SAN Storage Administration including Daily Provisioning, Expansion, Zoning, LUN Masking, Performance Tuning/Monitoring.
  • Take ownership of an assignment through to completion and work effectively with people from different department withing an organization Oral and written communication skills.
  • Provisioning and supporting virtual desktop or server environments like VMWARE or Hyper-V and knowledge of working in VMware sphere and prior version environments.
  • Analyze current process and workflow for IT Team to identify inefficiencies and assist to streamline through automation.
  • Performs setup and management of monthly patching of Windows Servers.
  • Configure and install local servers, execute hardware and software upgrades, and support disaster recovery and backup procedures.
  • Install firewalls and anti-virus software and deploy 2-factor authentication to ensure data integrity and cybersecurity for highly sensitive legal documentation.
  • Quarantined and removed any security issues found.
  • Maintained 250+ Windows computers and peripherals, including all configuring and monitoring
  • Worked with vendors to cut equipment costs by 20%.

Senior IT Specialist

BMS Health Center
02.2020 - 10.2021
  • Maintain Azure Active Directory service by creating user, group, password reset, group policy, and terminate account, change group membership, and supported end-user both in person and remotely.
  • Recovered lost and corrupt Microsoft Office documents saved both locally and remotely.
  • Installed both Ambir Scanner, and Ricoh printers including postscript drivers totally over 50 devices.
  • Provided configuration support for both macOS and Windows.
  • Trained, mentored, and provided clear and concise direction on how to use OneDrive and SharePoint.
  • Installed, configured, and maintained all desktop, laptop, cell phone, and software systems for office users.
  • Provided valuable technical support for over 300 end-users for hardware and software issues by consulting with BMS-Users via phone, email, Service-Now ticketing system, and in person.
  • Performed daily/weekly preventative maintenance, Sophos malware scans, checking and cleaning of workstations, printers, servers, and other peripherals.
  • Design implements and support Video and Audio meetings and conferences for all BMS sites connecting departmental meetings and telehealth.
  • Responsible for supporting telecommunication system (Avaya and Polycom VoIP), including implementation, installation, maintenance, and troubleshooting.
  • Creating, maintaining SFTP account and documents
  • MFA enable and enforce on users, Audit Log, Quarantine, whitelist, and blacklist emails, policy creating from Microsoft Office365 Admin Center and Sophos Admin Central.
  • Installed, troubleshoot, Dexis imaging suite, iDentalSoft Bridge and clients, Athena Health for BMS medical and dental department.
  • Provided technical and software support for PC, MAC and mobile devices (iOS and Android OS) via a ticketing system, video conference, phone support and web video call on the cloud
  • Running & terminating cat5e cables, crimp, and punch cables to the 66 and 110 blocks.
  • Experienced migrating from Exchange On-Premises to Office365 cloud solutions and maintaining hybrid Exchange configurations.

Field Technician

Right-Tech Inc
01.2017 - 02.2020
  • Install, uninstall, configured, and test devices such as PCs, laptops, printers, workstation, scanners, fax machine, Cisco IP phone box unit, internet for Barclay’s Bank users.
  • Assist with testing and integrating new IT equipment such as PCs, laptops, tablets, MAC, cell phones, VOIP phone box, printers, scanner, fax machine and other technology devices.
  • Provide post deployment support to Morgan Stanley staffs.
  • Migrated/Deployment to Rockefeller capital bank, Bloomberg, and many other Organizations.
  • Break down systems, remove malfunctioning hardware and install new parts.
  • Installed and maintained IT infrastructure for major banks and 500+ office users.
  • Work independently following deployment instructions and filling out computer refresh paperwork.
  • Responsible for imaging and software installs on DOITT-311 user devices.
  • Using SCCM to deploy Microsoft Windows images for DOITT-311 user.
  • Unboxing, organizing, asset tagging, inventorying new and returned machine.
  • Created helpdesk documentation with step-by-step instructions on problem solving techniques.
  • Provided a friendly and customer-oriented attitude.
  • Complete troubleshooting of out of box failures.
  • Maintain accurate record of installation including, but not limited to, quantities, serial numbers, and asset numbers of Installed hardware.
  • Excellent teamwork skills with a strong sense of responsibility, accountability, reliability, and commitment.
  • Mapping network drive and printer for users after installation of new machine.
  • Coordinated with upper management and other departments to resolve complex problems.

Education

Associate of Science - Computer Information Technology

Penn-Foster College
Scranton, PA
04.2021

Relevant Coursework: CompTIA A+ & N+ -

Perscolars
The Bronx, NY
04.2019

Skills

  • In-depth theoretical knowledge and practical skills for diagnosing and resolving technical issues, including:
  • Networking: Expertise in Active Directory fundamentals, DHCP/DNS Server operation, 80211/PAN/LAN configurations, troubleshooting, and VPN/NAT/PAT/VLAN, and NAS configuration
  • Software: Wide-ranging knowledge across Windows versions, Samsung Knox Android and iOS, MS Office 2016/365, Google Apps, MS Server 2019 R2, and VMware
  • Hardware: Experience in data encryption, backup, recovery, cleanup processes, mobile device troubleshooting, PC/Laptop maintenance, and network printer troubleshooting, Audio/Video Conferencing, Voice and Data Service Migration

Certification

  • Certified Advance SQL LinkedIn learning
  • Certified Network Security, SIIT
  • Certified AWS Cloud Practitioner Essentials, IBM
  • Certified IT Project Management, IBM
  • Certified Cybersecurity Tools & Cyber Attacks, IBM
  • Certified Security Information and Event Management (SIEM), LinkedIn learning

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Senior IT Support Technician

NYC EMERGENCY MANAGEMENT
10.2021 - Current

Senior IT Specialist

BMS Health Center
02.2020 - 10.2021

Field Technician

Right-Tech Inc
01.2017 - 02.2020

Associate of Science - Computer Information Technology

Penn-Foster College

Relevant Coursework: CompTIA A+ & N+ -

Perscolars
  • Certified Advance SQL LinkedIn learning
  • Certified Network Security, SIIT
  • Certified AWS Cloud Practitioner Essentials, IBM
  • Certified IT Project Management, IBM
  • Certified Cybersecurity Tools & Cyber Attacks, IBM
  • Certified Security Information and Event Management (SIEM), LinkedIn learning

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IDOWU ADENIRAN