Idris Turner
Little Rock,AR
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Medicare Customer Care Advocate
Assurance IQ
01.2023 - Current
- Navigated multiple computer systems and applications to find information.
- Assisted call-in customers with questions and promotions.
- Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Logged call information and solutions provided into internal database.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded proactively and positively to rapid change.
- Resolved concerns with products or services to help with retention and drive sales.
Morning Radio Personality
Cumulus Media Inc
02.2008 - Current
- Operated studio equipment and produced show advertisements.
- Interviewed show guests and moderated discussions.
- Researched topics for comment and discussion.
- Made promotional appearances at public events.
- Engaged with audience members through telephone calls and personal commentary on musical selections, political happenings, and other items of interest.
- Delivered exceptional programming to audience members by always researching events, guests, and programs thoroughly.
- Read prepared scripts for radio and television shows.
- Answered listener calls regarding song requests, giveaways and commentary.
- Presented weather, news and commercials to listeners.
- Announced station programming information, schedules and station breaks.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Medicare Sales Representative
Assurance IQ
05.2022 - 01.2023
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Negotiated contracts and terms of sale with potential customers.
- Monitored customer feedback and identified areas of improvement.
Urban Promotions Director
Cumulus Media Inc
05.2017 - 05.2022
- Managed day-to-day functions of promotion and marketing departments.
- Analyzed sales and marketing data for improved strategies.
- Collaborated with sales staff to plan campaigns.
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Fielded customer complaints and comments.
- Managed sales promotions and marketing strategies on major social media sites.
Education
No Degree - Communications
University of Arkansas At Pine Bluff
Pine Bluff, AR05.2001
High School Diploma -
Mills University Studies High School
Little Rock, AR05.1997
Skills
- Policy and Procedure Adherence
- Corrective Actions
- Customer Inquiry Response
- Customer Relationship Management
- Greeting Visitors
- Cultural Awareness
- Performance Improvement
- Online Chat
- Client Rapport-Building
- Customer Retention Strategies
- Inbound Customer Service
- Knowledge Base
- Corporate Standards
- Correcting Discrepancies
- Microsoft Office
- Data Integrity
- Customer Relations
- Calm and Professional Under Pressure
- Quality Control Standards
- Online Systems
- Reading Comprehension
- Benefits Explanations
- Brand Representation
- Problem Resolution
- Issue and Complaint Resolution
- Compliance Requirements
- Livechat Messaging
- Strong Telephone Etiquette
- Client Satisfaction
- Sales and Upselling
- Call Control
Timeline
Medicare Customer Care Advocate
Assurance IQ
01.2023 - Current
Medicare Sales Representative
Assurance IQ
05.2022 - 01.2023
Urban Promotions Director
Cumulus Media Inc
05.2017 - 05.2022
Morning Radio Personality
Cumulus Media Inc
02.2008 - Current
No Degree - Communications
University of Arkansas At Pine Bluff
High School Diploma -
Mills University Studies High School
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