Idris Vaccianna
Apopka,FL
Summary
Engaged and professional individual with a strong background in providing exceptional service. Seeking a position within a reputable organization to further develop my career. Excited to utilize expertise, education, skills, work ethic, integrity, and customer service-focused mindset to contribute to company success.
Overview
8
8
years of professional experience
Work History
Teller
Wells Fargo
02.2024 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, and services charges.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Educated customers on use of banking website and mobile apps.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Monitored and reported suspicious activity in line with bank security policies.
- Reduced queue times during peak hours with effective cash handling and prompt service.
Customer Service & Stocking Clerk
Publix
07.2020 - 10.2024
- Assisted and addressed needs of Publix customers effectively.
- Optimized retail processes to prioritize customer satisfaction.
- Organized groceries and merchandise efficiently.
- Sustained safety standards throughout the store.
- Oriented new staff members to standard procedures.
Sourcing Specialist-1099
Ten Events Group
02.2019 - 07.2020
- Provided sourcing via job boards, social media, and applicant tracking system for open employment opportunities
- Worked as an independent contractor providing support with sourcing and prescreening candidates on behalf of this boutique agency
- Filled roles within the call center, admin, warehouse, and retail space
- Completed Recruiting101 Career training as pre-requisite to this role
- Provided training to new hired1099 sourcers that were hired to assist in hiring efforts
Call Center Agent
Opinion Access
03.2018 - 01.2019
- Provided excellent customer service and support via inbound/outbound calls
- Conducting a variety of surveys on behalf of company clients via telephone
- Submitting detailed notes/updates on all accounts within the internal database
- Superior record keeping
- Communicating effectively with all clients, customers, peers, and leadership
- Worked with integrity while providing stellar customer service
Student Teller
CFE Credit Union (High School branch)
11.2017 - 04.2018
- As a part time teller, provided customer support to students with CFE credit union accounts
- Handled financial transactions (withdrawals, transfers, and deposits)
- Greeted customers and answered questions
Retail Sales Associate
Lids Locker Room
09.2017 - 03.2018
- Provided exceptional customer service to Lids patrons
- Offered additional products and services for upselling efforts
- Maintained a clean and presentable store
- Ensured merchandise is properly stocked, presented, and accounted for
- Utilized a cash register and credit card POS system to effectively process customer transactions
Auto Attendant
Manheim Auto Auction
06.2017 - 08.2017
- Maintained cleanliness of all auction vehicles
- Compensated on quality of each vehicle washed/detailed
- Presented vehicles to public auction attendees
- Worked effectively and efficiently
- Adhered to all safety and compliance measures
Lawncare Assistant
KG Services
12.2016 - 06.2017
- Worked on various lawns for homeowners on an on-call basis
- Laid Sod for full front and back yards
- Cut, raked, and maintained lawns
Education
Degree in Progress - undefined
Valencia State College
12.2024
High School Graduate - undefined
Lake Brantley High School
01.2018
Skills
- Customer Service
- Employment Sourcing
- Excellent time management skills
- Conflict Management
- Recruiting
- Call Center
- Retail Banking Proficiency
- Cash Handling
- Account Management
- Inventory
- Stocking
- Typing
- Retail Sales/service
- Data Entry
- Resume review
- Auto detailing
- Analytical
- Labor Scheduling
- Social Media Marketing
- MS Office Suite
- Google Suite
- Electronic Communications
- Experienced in Software Utilization
Community Service
Sourcing resumes and job posting on behalf of staffing business., Feeding the homeless during holidays, Childcare assistance
Timeline
Teller
Wells Fargo
02.2024 - Current
Customer Service & Stocking Clerk
Publix
07.2020 - 10.2024
Sourcing Specialist-1099
Ten Events Group
02.2019 - 07.2020
Call Center Agent
Opinion Access
03.2018 - 01.2019
Student Teller
CFE Credit Union (High School branch)
11.2017 - 04.2018
Retail Sales Associate
Lids Locker Room
09.2017 - 03.2018
Auto Attendant
Manheim Auto Auction
06.2017 - 08.2017
Lawncare Assistant
KG Services
12.2016 - 06.2017
Degree in Progress - undefined
Valencia State College
High School Graduate - undefined
Lake Brantley High School
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