Idris Vaccianna-Grant
Apopka,FL
Summary
Engaged and professional individual with over five years of experience providing exceptional service. Seeking a position within a reputable organization to further develop a career in the financial industry. Brings expertise, education, strong work ethic, integrity, and a customer-focused mindset to contribute to company success.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Teller
Wells Fargo
Apopka, FL
08.2023 - Current
- Disbursed cash and checks under strict controls to safeguard drawer security and reduce losses.
- Balanced daily cash drawer and resolved discrepancies to preserve accurate cash records and compliance.
- Reduced customer queue times during peak hours through efficient cash handling and service workflows.
- Handled account inquiries and resolved issues promptly to maintain high customer satisfaction.
- Built customer loyalty through consistent professional service and relationship management.
- Educated customers on online and mobile banking to increase self-service adoption and reduce branch traffic.
- Monitored and reported suspicious activity in accordance with security policies to mitigate risk.
- Collaborated with team members to help meet branch performance goals and operational targets.
- Demonstrated professionalism and teamwork to support a positive branch work environment.
- Completed precise high-volume cash counts using manual and machine methods to ensure accuracy.
- Referred customers to bankers based on account needs to ensure appropriate product placement and account growth.
Customer Service & Stock Clerk
Publix
Apopka, FL
07.2020 - 10.2024
- Assisted and addressed needs of Publix customers effectively.
- Optimized retail processes to prioritize customer satisfaction.
- Organized groceries and merchandise efficiently.
- Sustained safety standards throughout the store.
- Demonstrated proficiency in operating POS systems and handling cash, credit, and electronic payments.
- Resolved customer complaints and concerns promptly, turning potential issues into opportunities for customer loyalty at Publix.
Sourcing Specialist-1099
Ten Events Group
Orlando, FL
02.2019 - 07.2020
- Provided sourcing via job boards, social media, and applicant tracking system for open employment opportunities.
- Worked as an independent contractor providing support with sourcing and prescreening candidates on behalf of this boutique agency.
- Filled roles within the call center, admin, warehouse, and retail space.
Student Teller
CFE Credit Union
Longwood, FL
11.2017 - 04.2018
- Provided customer support to students with CFE Credit Union accounts.
- Handled financial transactions (withdrawals, transfers, and deposits).
- Greeted customers and answered questions.
Education
High School Diploma -
Lake Brantley High School
Longwood, FL 08.2014 - 05.2018
Some College (No Degree) - Accounting
Valencia State College
Winter Park, Fl 08.2018 -
Skills
- Customer Service
- Attention To Detail
- Conflict Management
- Cash Handling
- Problem-Solving
- Account Management
- Technology
- Adaptability
- Data Entry
Timeline
Teller
Wells Fargo
08.2023 - Current
Customer Service & Stock Clerk
Publix
07.2020 - 10.2024
Sourcing Specialist-1099
Ten Events Group
02.2019 - 07.2020
Some College (No Degree) - Accounting
Valencia State College
08.2018 -
Student Teller
CFE Credit Union
11.2017 - 04.2018
High School Diploma -
Lake Brantley High School
08.2014 - 05.2018