Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
SoftwareEngineer
Idris Wright

Idris Wright

San Antonio,TX

Summary

Highly skilled and experienced banking professional with a strong background in retail banking and fraud management seeking to transition into a career in cybersecurity. Committed to leveraging extensive financial industry knowledge and expertise to contribute to the protection of digital assets and enhance organizational cybersecurity posture.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Fraud Detection & Prevention Analyst

USAA
06.2022 - Current
  • Digital Fraud Detection: Implemented advanced behavioral analytics and machine learning algorithms to identify suspicious online activities, reducing potential security breaches by 40%.
  • Transaction Monitoring & Analysis: Developed and managed real-time transaction monitoring systems to detect and prevent fraudulent activities, resulting in a 25% decline in unauthorized transactions
  • Data Protection & Privacy: Implemented data encryption and tokenization methods to safeguard sensitive customer information, reducing data breaches related to financial fraud by 30%.
  • Ensures strict adherence to USAA’s comprehensive risk and compliance policies and procedures, effectively identifying, monitoring, and controlling both existing and emerging risks associated with business activities


Fraud Detection & Prevention Analyst

Peyton Resource Group
10.2021 - 05.2022
  • Utilize variety of fraud management tools and systems (such as Experian, Bridger, Lexis Nexis, RSA) to identify and investigate suspicious financial and non-financial activity across multiple products and services
  • Analyze member accounts; initiate contact via phone with approximately 30 members per day to verify authentic transactions and/or review suspicious activity related to potential identity theft and possible account takeover (unauthorized transactions, credit card applications, and loan applications); answer inbound calls.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Evaluated customer data to identify and prevent fraudulent activities.

Service Representative

CITI
09.2020 - 08.2021
  • Assisted with between 50-70 customer service inquiries daily; provided solutions (i.e., balance inquiries, credit limit increases/decreases, payment solutions, credit card replacements if lost/stolen) based on client’s needs in coordination with customer service function
  • Appropriately assessed risk when business decisions are made, demonstrating an consideration for the company and its clients by applying sound ethical judgement regarding conduct and business practices with transparency
  • Analyzed and identified potential risks and solutions that meets clients’ needs in an timely manner.

Lead Teller

TD Bank N.A
05.2013 - 07.2020
  • Managed five tellers in adhering to policies and procedures required to maintain accuracy, manage risk, prevent fraud, and protect customers
  • Completed problem resolution steps in compliance with management policies; identified red flags to detect fraud and prevent losses
  • Hired, coached, reviewed, supervised, and developed assigned tellers; made effective suggestions and recommendations regarding employment status.

Phone Banker

Wells Fargo
02.2011 - 04.2013
  • Stayed current on changing products, services and policies to offer exceptional service to customers.
  • Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
  • Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
  • Handled over 75 incoming telephone calls, emails and chat requests.
  • Helped customers complete online banking services and assisted with user access problems such as forgotten passwords

Education

Bachelor of Science - Cybersecurity

Purdue Global University
Indianapolis, IN
10.2024

Skills

  • Risk Assessment
  • Data Analysis
  • Threat Intelligence
  • Incident Response
  • Social Engineering Awareness
  • Vulnerability Management

Certification


  • CompTIA Security+601

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin

Timeline

Fraud Detection & Prevention Analyst

USAA
06.2022 - Current

Fraud Detection & Prevention Analyst

Peyton Resource Group
10.2021 - 05.2022

Service Representative

CITI
09.2020 - 08.2021

Lead Teller

TD Bank N.A
05.2013 - 07.2020

Phone Banker

Wells Fargo
02.2011 - 04.2013

Bachelor of Science - Cybersecurity

Purdue Global University

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Idris Wright