Ieashea Armstrong
Davenport,IA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Float Supervisor
New Choices
Davenport, IA
04.2024 - 08.2024
- Ensured safety and supervision.
- Transported clients to and from medical appointments.
- Completed documentation by the end of the shift.
- Encouraged clients to complete their daily life skills.
- Assisted clients with daily goals.
- Signed MARs after passing medications.
- Communicated with family and doctors at appointments.
- Attended weekly meetings with coordinator.
Correctional Officer
Scott County Jail
Davenport, IA
04.2023 - 04.2024
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Counseled inmates and responded to legitimate questions, concerns and requests.
- Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
- Maintained records of prisoners' identification and charges.
- Guarded facility entrances to screen visitors.
- Took prisoners into custody and escorted to locations within and outside facility.
- Inspected locks, window bars, doors and security systems to support escape prevention.
- Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.
- Performed head counts, checking cells for missing inmates.
- Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
- Supervised offender work assignments and evaluated performance for compliance with standard regulations.
- Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
Patient Care Technician / Behavior Technician
Genesis Healthcare System
Davenport, IA
02.2022 - 03.2023
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Restocked unit frequently with necessary medical supplies.
- Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
- Answered patient call signals and signal lights to determine patients' needs.
- Collected specimens from patients for laboratory testing purposes.
- Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.
- Completed daily client rounds and tracked client movements.
- Influenced patients' behavior with interaction, counseling or instruction.
Behavior Specialist
Arrowhead Youth and Family Services
Davenport, IA
02.2020 - 02.2022
- Implemented de-escalation protocols when necessary to help keep students safe while managing their challenging behaviors.
- Maintained accurate records of assessments, observations, interventions, and other activities related to each student's behavioral plan.
- Worked directly with students and discussed behavioral goals and implementation of behavior intervention programs.
- Helped students learn to persevere with challenging tasks and build resilience for later educational efforts.
- Built relationships with students and guardians through active communication and positive feedback.
- Offered hands-on learning opportunities to develop student self-esteem and life skills.
Direct Support Professional / Program Supervisor
The Mentor Network- REM
Davenport, IA
06.2012 - 02.2020
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Assisted in planning and implementing recreational activities for participants.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Transported clients to doctor's appointments and errands.
- Used approved crisis intervention techniques in emergency situations.
- Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
- Communicated with case managers and family members.
- Facilitated staff meetings.
- Scheduled staff members.
- Completed documentation checks.
- Implemented and evaluated staff, volunteer or training programs.
- Implemented treatment plans.
Education
Associate of Applied Science - Criminal Justice
Kaplan University
Davenport, Ia06-2015
Skills
- Deposit Preparation
- Compliance Monitoring
- Lesson Planning
- Compliance
- Shift Management
- Paperwork Processing
- Crisis Management
- Emergency Response
- Customer Service
- Employee Training
- Organizational Skills
- Problem Resolution
- Time management abilities
- Incident Reports
- Negotiation
- Staff Supervision
- Written Communication
- Reliability
- Relationship Building
Certification
- CPR Certified
- Mandatory Reporter
Timeline
Float Supervisor
New Choices
04.2024 - 08.2024
Correctional Officer
Scott County Jail
04.2023 - 04.2024
Patient Care Technician / Behavior Technician
Genesis Healthcare System
02.2022 - 03.2023
Behavior Specialist
Arrowhead Youth and Family Services
02.2020 - 02.2022
Direct Support Professional / Program Supervisor
The Mentor Network- REM
06.2012 - 02.2020
Associate of Applied Science - Criminal Justice
Kaplan University
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