IEERA BRONSON
Hartford
Overview
5
5
years of professional experience
Work History
Academia Assistant
Jumoke Academy Charter School
11.2024 - Current
- Coordinated academic support services for students, enhancing their learning experience.
- Developed and maintained educational materials, ensuring alignment with curriculum standards.
- Assisted teachers in classroom management, fostering a positive learning environment.
- Organized and facilitated student events, promoting engagement and community involvement.
Paraprofessional
BlazerWorks
11.2023 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Customer Service Representative
Eversource
06.2022 - 03.2023
- Addressed customers courteously using suitable methods and problem-solving skills
- Provided account information to customers and explained bill service policies and customer rights
- Responded to telephone inquiries and complaints following standard operating procedures.
Teacher Assistant
CREC Schools Central Office
12.2021 - 07.2022
- Collaborated with the teacher to plan and implement lessons aligned with the school's curriculum
- Facilitated early childhood activities that aided children's physical, emotional, and social development
- Created lesson materials, visuals, and digital presentations to supplement lesson plans.
Customer Service Representative
Empower Retirement
03.2021 - 12.2021
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Processed customer adjustments to maintain financial accounts
- Made appropriate account corrections to resolve customer problems.
Customer Service Representative
FTD
01.2021 - 03.2021
- Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery
- Navigated multiple computer systems and applications and utilized search tools to find information
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
Education
High School -
Irvington High School
Irvington, NJ01.2015
Skills
- Multi-line phone talent
- Small Group and Individual Assistance
- Helping Students with Special Needs
- Data entry
- Recordkeeping strengths
- Effective Communication
- Problem resolution
- Behavior Management
Timeline
Academia Assistant
Jumoke Academy Charter School
11.2024 - Current
Paraprofessional
BlazerWorks
11.2023 - Current
Customer Service Representative
Eversource
06.2022 - 03.2023
Teacher Assistant
CREC Schools Central Office
12.2021 - 07.2022
Customer Service Representative
Empower Retirement
03.2021 - 12.2021
Customer Service Representative
FTD
01.2021 - 03.2021
High School -
Irvington High School