Christina Walthour Howard

Pursued opportunities in customer service roles that foster growth and stability. Open to learning new skills and enhancing capabilities. Contributed as a dedicated team member in various roles including customer service representative, patient coordinator, office assistant, and receptionist with over 20 years of experience in patient scheduling and electronic health records (EHR). Demonstrated proficiency in medical terminology and insurance verification. Executed accurate typing and data entry tasks while adhering to HIPAA compliance. Resolved problems effectively while maintaining a high standard of customer service. Utilized Microsoft Office Suite to manage customer service and patient relations. Communicated clearly and empathetically to address inquiries, explain procedures, and resolve concerns. Engaged in multi-tasking and time management to handle appointments, calls, and tasks efficiently. Maintained attention to detail for accurate scheduling, insurance verification, and record updates. Exhibited patience and empathy when addressing patient concerns and navigating stressful situations.