Ieesha Wynne
Marietta,GA
Summary
To join a highly motivated team of professionals, where acquired skills and Professional experience may be utilized and enhanced in order to advance the vision of the organization.
Overview
13
13
years of professional experience
Work History
Sterile Core Tech /Compliance Officer
Northside Hospital Cherokee
01.2020 - Current
- Demonstrates a familiarity with practitioner peer review methods to facilitate the process of unbiased case review with strict adherence to confidentiality and protection of sensitive and protected findings.
- Maintains quality assurance and updates management on any findings.
- Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors.
- Expert Experience in customer service or client relations.
- Screen information from multiple data sources for incidents of harm or potential harm to patients or visitors and input into incident/occurrence reporting system.
- Strong analytical and assessment skills with strong ability to problem-solve independently and adjust priorities.
- Coordinates With Operating room to ensure policies, procedures and correctly enforced.
- Openly communicate about expectations and Direction to advocate best possible Care for patients.
- Picked instruments and supplies for surgeries.
- Inspected sterile package integrity prior to distribution.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
- Precepted High school Volunteers who were designated through work base learning
- Managed over 50 Calls per Day to Execute Effective complex Problem solving
Lead Certified Sterile Processing Technician
Central Sterile, Piedmont Henry Hospital
07.2018 - 01.2020
- Liaised between medical staff and medical equipment vendors.
- Ordered and restocked supplies for decontamination and surgical areas.
- Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
- Provided support to medical staff in resolving medical equipment problems.
- Inspected sterile package integrity prior to distribution.
- Wrapped trays, instrument packs, and sets.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
- Identified parameters and sterilization method required for each item to be sterilized.
- Trained new staff on filing, phone etiquette and other office duties.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Responded to inquiries by directing calls to appropriate personnel.
- Provided excellent customer service to patients and medical staff.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Skilled at working independently and collaboratively in a team environment
- Paid attention to detail while completing assignments
- Passionate about learning and committed to continual improvement
Telephone operations/Escalations coordinator
Best Buy
01.2017 - 01.2018
- Inspected event facilities to confirm conformance to customer requirements.
- Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
- Brainstormed and implemented creative event concepts and themes.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Hired, trained and supervised volunteers and support staff required for events.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Certified Senior Barista
Starbucks, Barista
01.2010 - 01.2018
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Monitored customer feedback to improve barista performance and customer service.
Education
Preceptor certified -
Piedmont Henry Medical Center, Perioperative
Safety Practices and Compliance training, Piedmont Henry Medical Center - undefined
Associate of Applied Science -
Southern Crescent Technical College
Griffin, GA06.2018
2018 Central Sterile Processing certification, Tech 2 (certified - undefined
Southern CrescentTechnical College
2019
Associate of Applied Science - Health Care Management
Southern Crescent Technical College
Griffin, GA06.2018
G.E.D High School Equivalency Diploma - undefined
Atlanta Metropolitan Technical College
2018
Skills
- Training Initiatives
- Administrative Duties
- Equipment and Instrument Sterilization
- High-Volume Environments
- Complex Problem-Solving
- Creative Solutions
- Equipment Maintenance Procedures
- Sterile Processing and Distribution Certification
- Active Learning
- Operating Room Preparations
- Sterile Procedures and Techniques
Timeline
Sterile Core Tech /Compliance Officer
Northside Hospital Cherokee
01.2020 - Current
Lead Certified Sterile Processing Technician
Central Sterile, Piedmont Henry Hospital
07.2018 - 01.2020
Telephone operations/Escalations coordinator
Best Buy
01.2017 - 01.2018
Certified Senior Barista
Starbucks, Barista
01.2010 - 01.2018
Preceptor certified -
Piedmont Henry Medical Center, Perioperative
Safety Practices and Compliance training, Piedmont Henry Medical Center - undefined
Associate of Applied Science -
Southern Crescent Technical College
2018 Central Sterile Processing certification, Tech 2 (certified - undefined
Southern CrescentTechnical College
Associate of Applied Science - Health Care Management
Southern Crescent Technical College
G.E.D High School Equivalency Diploma - undefined
Atlanta Metropolitan Technical College
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