Hi, I’m
Ieishlia Lynch
Bossier City,Louisiana
Summary
Healthcare system Analyst with over 5 years of experience providing end-user clinical and technical support to clients and stakeholders in the healthcare and telecommunications field. Currently support EMR system and facilitate workflows that strengthen clinical and non-clinical staff efficiency when engaged in patient care and safety. Areas strengthen include clinical, patient documentation, medical record documents, and proper access and communication within the system. Known for versatility, dedication and ambition. This summary does not include skills and knowledge gained from undergraduate studies, graduate studies, nor work experience prior to.
Overview
9
years of professional experience
Work History
Willis Knighton Health SystemShreveport, LA
System Analyst
02.2022 - Current
Job overview
- Support EMR - Meditech Expanse in a multi-facility environment
- Oversee implementation and support of Acute and Ambulatory applications for the Nursing department and Physicians Network
- Assist in the identification and resolution of issues that may overlap with other applications such as HIM and Financial
- Ensure standards and proper workflows are being used by end users through the means of educating and training
- Manage incoming Zendesk tickets and calls from clinical and non-clinical staff
- Oversee the process of updated PDI (Patient Discharge Instructions) being uploaded into the Test and Live system in a timely manner
Venyu SolutionsShreveport, LA
Network Operation Center Technician
08.2018 - 01.2022
Job overview
- Monitored fully redundant 24x7x365 tier 3 data center that 50+ clients occupy
- Enforced compliance regulations that ensure tier 3 guidelines
- Provided technical support to clients, prospective clients, and associates of the company via support case, phone, and email
- Documented client information using CRM Salesforce database
- Ensured the security of the facility and maintained physical access controls
Northwestern State UniversityNatchitoches, LA
Front Desk Attendant
12.2016 - 10.2017
Job overview
- Greeted students and guests to the facility with exceptional customer service
- Monitored the front entrance to ensure that members signed in before using the facility
- Managed membership payments and transactions of membership fees
Academy Sports and OutdoorsRogers, AR
Apparel Associate
05.2015 - 08.2015
Job overview
- Provided sales floor customer service
- Maintained orderliness of sales floor and dressing room
- Assisted with inventory and freight management as needed
Education
Louisiana State University Shreveport, Shreveport, LA, United States
Master's degree from Health Administration
05.2023
University Overview
GPA: 3.9
Northwestern State University, Natchitoches, LA, United States
Bachelor's degree from Computer Information Systems, Business Administration
05.2018
University Overview
GPA: 3.5
Skills
- EMR - Meditech Expanse
- Implementation and support of Acute and Ambulatory applications
- EMR system training
- Compliance regulations enforcement
- Zendesk ticket management
- Salesforce ticket management
- Data center monitoring
- Technical support
- Facility security
- Customer service
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native language
Timeline
System Analyst
Willis Knighton Health System
02.2022 - Current
Network Operation Center Technician
Venyu Solutions
08.2018 - 01.2022
Front Desk Attendant
Northwestern State University
12.2016 - 10.2017
Apparel Associate
Academy Sports and Outdoors
05.2015 - 08.2015
Louisiana State University Shreveport
Master's degree from Health Administration
Northwestern State University
Bachelor's degree from Computer Information Systems, Business Administration
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