Ieremia Livingston
Nashville,TN
Summary
Dedicated Southwest Airlines leader with over 7 years in ramp and baggage operations, including 3 years and 4 months of supervisory experience. Currently serve as Supervisor on a committed T-point line, managing flight schedules, pier assignments, fault codes, staffing, and belt system operations. Proven ability to train coworkers, set clear expectations, and ensure safe, efficient baggage handling. Seeking the Supervisor Cargo Customer Service position in Tampa (TPA) to bring hands-on leadership, operational knowledge, and a strong commitment to team development and safety to the Tampa station.
Overview
13
13
years of professional experience
Work History
Supervisor
Southwest Airlines
Nashville, TN
12.2022 - Current
- Serve as Supervisor on a committed T-point line, setting clear performance expectations for Ramp Agents, creating daily lunch schedules, and providing end-of-night staffing coverage to ensure operations run smoothly until the final flight departs.
- Manage monthly flight schedules, prepare and submit pier assignments to Dallas, and process end-of-night fault codes for misrouted or missed bags.
- Train coworkers who do not regularly work the belt area on proper belt system operations, resolving belt jams, and correctly handling bags that drop on the wrong belt.
- Oversee daily baggage operations while maintaining full compliance with FAA, TSA, Southwest safety standards, and weight & balance requirements.
- Leverage extensive ramp experience to support cargo and freight loading/unloading when needed, ensuring safe and efficient handling of all shipments.
- Coordinate with cross-functional teams during irregular operations while promoting a safe, positive work environment and delivering excellent internal customer service.
Ramp Agent
Southwest Airlines
Nashville, TN
03.2019 - 12.2022
- Loaded, unloaded, and safeguarded baggage, cargo, air freight, mail, and COMAT while safely operating belt loaders, pushback tugs, lift trucks, bag carts, and other ground support equipment in all weather conditions.
- Collaborated effectively with pilots, flight crews, and other departments to achieve on-time aircraft turns and positive team outcomes.
Mason
Clarksville Custom Masonry
Clarksville, TN
01.2017 - 03.2019
- Constructed structures while maintaining strict safety and quality standards.
Manager in Training
Bolin Rental Purchase
Clarksville, TN
10.2013 - 08.2016
- Trained team members and managed daily customer operations and service.
Education
High School Diploma -
Northeast High School
Clarksville, TNSkills
- Team Leadership
- Staff Scheduling
- Baggage & Belt System Operations
- Training & Mentoring
- Monthly Scheduling
- Pier Assignments
- Fault Code Processing
- Bag Recovery
- Safety & Regulatory Compliance
- Cargo & Freight Handling Knowledge
- Ground Support Equipment Operation
- Performance Expectation Setting
- Coaching
- Operational Problem Solving
Timeline
Supervisor
Southwest Airlines
12.2022 - Current
Ramp Agent
Southwest Airlines
03.2019 - 12.2022
Mason
Clarksville Custom Masonry
01.2017 - 03.2019
Manager in Training
Bolin Rental Purchase
10.2013 - 08.2016
High School Diploma -
Northeast High School