Open To Work
Ieronimos Jerry Xenos
New York,NY
Summary
Experienced leader in theater operations with over 10 years managing front-of-house activities. Specializes in supervising union staff and coordinating teams to resolve conflicts and enhance service delivery. Committed to driving audience engagement and maintaining high patron satisfaction.
Overview
12
12
years of professional experience
Work History
House Manager
David H. Koch Theater at Lincoln Center
New York, NY
10.2021 - 05.2026
- Lead front-of-house operations for performances, galas, special events, and donor engagements at one of New York City's premier performing arts venues.
- Act as the primary liaison between front-of-house operations, security, box office, production teams, and venue leadership.
- Resolve patron concerns and service issues with professionalism and discretion while maintaining exceptional audience experiences.
- Supervise and schedule a 44-member union ushering staff, ensuring compliance with operational procedures and emergency protocols.
- Trained and mentored staff on customer service standards and emergency procedures to elevate audience satisfaction and safety.
- Coordinate accessibility accommodations, VIP services, and special seating requirements.
- Produced detailed house reports documenting attendance, patron incidents, operational challenges, and outcomes to enhance future event planning.
- Supported payroll administration, staffing logistics, and scheduling to ensure seamless operations for union employees.
House Manager
New Jersey Performing Arts Center (NJPAC)
Newark, NJ
09.2019 - 10.2021
- Managed daily front-of-house operations for concerts, theater productions, and special events.
- Coordinated staffing assignments and managed audience flow during large-scale live events to ensure safety and satisfaction.
- Supervised hiring, onboarding, scheduling, and performance management of union and volunteer staff to ensure optimal operational readiness.
- Collaborated with production, box office, guest services, concessions, and security departments to ensure seamless event execution.
- Resolved patron issues and addressed audience service concerns, enhancing overall guest experience.
- Prepared operational and incident reports for senior leadership.
Front of House Assistant
David H. Koch Theater at Lincoln Center
New York, NY
05.2018 - 09.2019
- Coordinated venue operations and administrative tasks for performances and special events, ensuring smooth execution.
- Coordinated communication between front-of-house staff, management, and operational departments.
- Facilitated communication among front-of-house staff, management, and operational departments to enhance workflow.
- Managed scheduling, reporting, and event preparation activities to streamline operations.
Head Usher (Local 306)
Roundabout Theatre Company
New York, NY
12.2015 - 05.2018
- Led front-of-house teams for Broadway and Off-Broadway productions.
- Coordinated staff scheduling, patron services, and performance operations to ensure seamless audience experiences.
- Collaborated with box office, company management, and house management teams to enhance operational efficiency.
Usher (Local 306)
Shubert Theatres
New York, NY
12.2013 - 05.2019
- Coordinated audience services and front-of-house operations for multiple Broadway theaters, enhancing guest experience.
- Managed seating operations and assisted patrons, ensuring smooth performance transitions and effective support for house management teams.
- Welcomed guests upon arrival, creating a friendly atmosphere. and provided directions to seating areas.
- Helped patrons with ticket scanning, facilitating smooth entry. with ticket scanning and entry procedures.
- Observed audience interactions to promote a respectful theater environment. to ensure a respectful environment.
Education
Bachelor of Science - Interactive Media Design
The Art Institute of California
Los AngelesCertificate - Multimedia & Web Design
Sheridan Technical Center
HollywoodSkills
- House management
- Emergency readiness
- Safety operations
- Event operations
- Audience services
- Patron relations
- Patron services
- Accessibility coordination
- Accessibility Compliance
- Event logistics
- Artist support
- Production coordination
- Leadership
- Staff supervision
- Performance Management
- Workforce management
- Onboarding training
- Payroll administration
- Payroll scheduling
- Scheduling systems
- CRM systems
- Microsoft Excel
- Google Workspace
- Office suite
- Operational Coordination
- Performance logistics
- Interdepartmental Collaboration
- Conflict resolution
- Team collaboration
- Emergency readiness
- Safety operations
- Safety Management
- Event Reporting
- Accessibility coordination
- Customer relationship management
- Event logistics
- Performance management
- Performance Management
- Team collaboration
- Emergency readiness
Work Preference
Job Search Status
Open to workWork Type
Full TimeMinimum Desired Compensation
$75000/yrTimeline
House Manager
David H. Koch Theater at Lincoln Center
10.2021 - 05.2026
House Manager
New Jersey Performing Arts Center (NJPAC)
09.2019 - 10.2021
Front of House Assistant
David H. Koch Theater at Lincoln Center
05.2018 - 09.2019
Head Usher (Local 306)
Roundabout Theatre Company
12.2015 - 05.2018
Usher (Local 306)
Shubert Theatres
12.2013 - 05.2019
Bachelor of Science - Interactive Media Design
The Art Institute of California
Certificate - Multimedia & Web Design
Sheridan Technical Center