Iesha Caples
Chicago,IL
Summary
Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards.
Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service.
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits.
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Cashier
McDonald’s
Chicago, IL
09.2024 - Current
- Performed other duties as assigned by management.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Followed company security procedures for handling large sums of money.
- Greeted customers and answered any questions they had about the store's products and services.
- Balanced daily transactions on a computerized point-of-sale system.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Answered customer inquiries regarding store policies and procedures.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Resolved customer complaints professionally in accordance with company policy.
- Conducted price checks for special orders or discounts as requested by customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Ensured compliance with all safety regulations within the store environment.
Preloader
United Parcel Service, UPS
Chicago, IL
08.2024 - 11.2024
- Provided feedback on processes improvements which could increase efficiency in loading and unloading operations.
- Maintained up-to-date knowledge of warehouse procedures and policies related to shipping and receiving activities.
- Verified shipments against shipping documents and inspected condition of packages.
- Performed general housekeeping duties including sweeping, mopping and dusting of warehouse area.
- Ensured that all products were stored properly in designated areas.
- Reported any safety hazards or unsafe working conditions to management team promptly.
- Worked collaboratively with other preloaders to ensure efficient workflow throughout the day.
- Adhered strictly to safety guidelines while operating material handling equipment inside the facility.
- Unloaded containers from inbound trailers, sorted and staged the freight for further processing.
- Accurately recorded information such as item numbers, quantities received and shipped into database system.
- Followed proper lifting techniques when handling heavy items or boxes weighing over 50lbs.
- Organized incoming orders by SKU number, size, color for easy identification during pick and pack process.
- Stacked cartons on pallets, shrink wrapped and labeled them according to customer requirements.
- Assisted with unloading trailers manually when necessary using appropriate tools such as dollies or carts.
- Participated in physical inventories as required by company policy.
- Monitored inventory levels, identified damaged goods and reported discrepancies to supervisor immediately.
- Operated forklifts, reach trucks and other power equipment in order to move materials within the warehouse.
- Responded quickly to requests from supervisors regarding changes in order picking priorities.
- Inspected unloaded product for shortages, damage, quality or deterioration of packing and reported findings to supervisor.
- Applied shrink wrap to pallets, securing product for storage and shipment.
- Scanned, pushed and loaded items on conveyor line for loading into trailers.
- Reconfigured inbound pallets to meet storage requirements.
- Communicated load, product or pallet issues to supervisor.
- Positioned lifting devices to move loaded pallets, skids, and boxes to designated areas.
- Unloaded materials by hand or with equipment to help team meet work demands.
- Unloaded products from incoming transports.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
Customer Returns Processor
Amazon
Chicago, IL
09.2023 - 08.2024
- Identified areas for improvement within the customer return process by monitoring trends in returned goods.
- Performed data entry tasks related to processing customer returns.
- Verified all return information on the sales order to ensure proper authorization was given for the return.
- Received returned goods and completed necessary paperwork to process returns.
- Verified that all required documentation was included when returning goods back to suppliers or vendors.
- Maintained accurate records of all returns processed in accordance with company policies and procedures.
- Assisted customers in troubleshooting problems with products they had purchased before authorizing a return request.
- Communicated effectively with customers via phone, email, or other methods to resolve any issues related to their return experience.
- Resolved discrepancies between physical inventory counts and reported numbers from the warehouse system.
- Responded promptly to inquiries from customers about their return status.
- Worked closely with other departments such as Sales, Customer Service, Logistics, Accounting, and Quality Control to ensure timely resolution of return requests.
- Created detailed reports of customer returns for management review and analysis.
- Ensured that all returned items were properly documented according to established guidelines.
- Processed customer returns, ensuring accuracy and compliance with company policy.
- Monitored incoming shipments of returned merchandise for accuracy against original orders.
- Analyzed customer complaints regarding product quality or service issues and responded appropriately.
- Managed multiple customer accounts simultaneously while maintaining excellent service standards.
- Conducted research into customer orders and returns using company databases.
- Provided guidance to team members on how to handle difficult customer situations involving product returns.
Remote Debt Collector
Discover
Chicago, IL
06.2020 - 03.2022
- Performed regular reviews of assigned accounts to ensure compliance with company policies.
- Identified delinquent accounts and contacted debtors to negotiate payment terms.
- Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
- Escalated unresolved disputes to legal counsel as necessary.
- Developed strategies to collect on past due accounts while maintaining customer relationships.
- Ensured all collection activities complied with applicable laws and regulations.
- Monitored customer accounts for changes in payment patterns that could indicate fraud or other suspicious activity.
- Assessed customer financial situations to identify hardship cases that required special consideration or alternative repayment options.
Housekeeping Room Attendant
Hilton
Chicago, IL
04.2019 - 08.2021
- Assisted colleagues whenever necessary in order to meet deadlines set by management.
- Provided guests with information on hotel services and room features.
- Stocked linen closets with appropriate supplies for housekeeping staff use.
- Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
- Inspected all assigned rooms upon completion of cleaning duties.
- Kept up-to-date records of items cleaned in each room.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Replaced dirty linens with clean items according to established standards of quality control.
- Swept stairwells; vacuum hallways; cleaned public restrooms when necessary.
- Performed deep cleaning tasks such as shampooing carpets or steam cleaning furniture.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
- Followed safety procedures when using chemical cleaners and power equipment.
- Collaborated with team members to ensure timely completion of assigned tasks.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Communicated effectively with team members about daily assignments and task progress.
- Organized storage areas for efficient access to materials and supplies.
- Replenished room amenities according to established guidelines.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Ensured compliance with health regulations regarding sanitation procedures.
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
Receptionist
LA Fitness
Chicago, IL
07.2018 - 02.2019
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Compiled data from various sources into organized reports for management review.
- Performed data entry tasks into various computer systems accurately and promptly.
- Responded to inquiries from internal staff members regarding office operations.
- Greeted visitors and provided them with assistance.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Monitored office supplies inventory and placed orders when necessary.
- Verified visitors' identification cards before allowing access to the building.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Scheduled appointments for clients, customers, and other visitors.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Prepared welcome packages for new hires.
- Organized travel arrangements for staff members including flights, hotels, car rentals.
- Updated daily log book with information about visitors entering the premises.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted with special projects assigned by management when required.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Scheduled and confirmed appointments and meetings for management team.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Developed and maintained a filing system for essential documents, improving office organization.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Coordinated travel arrangements and accommodations for staff and visiting guests.
- Processed payments and updated accounts to reflect balance changes.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
Education
High School Diploma -
Paul Robeson High School
Chicago, IL06-2010
Skills
- Returns processing
- Product restocking
- Drawer balancing
- Cash handling
- Complaint resolution
- Clear communication
- Work ethic and integrity
- Reliability and punctuality
- Retail merchandising
- Conflict resolution
- Team collaboration
- Customer service excellence
- Report preparation
- Ordering and stocking
- Checkout monitoring
- Cash handling and management
- Sales expertise
- Issue resolution
- Cash register systems
- Cash drawer balancing
- Reports and documents
- Transaction handling
- Time management skills
- Cash register operation
- Customer relations
- Customer assistance
- Payment collection
- Attention to detail
- Money handling
- Product recommendations
- Empathy and patience
- Receipt handling
- Written and verbal communication
- Sales techniques mastery
- Inventory restocking
- Daily reporting
- Refunds and exchanges
- Cleaning and sanitizing
- Hospitality and accommodation
- Dependability and reliability
- Guest inquiries
- Order packaging
- Payment processing
- Complex Problem-solving
- Multitasking and organization
- Basic math
- Professionalism and courtesy
Timeline
Cashier
McDonald’s
09.2024 - Current
Preloader
United Parcel Service, UPS
08.2024 - 11.2024
Customer Returns Processor
Amazon
09.2023 - 08.2024
Remote Debt Collector
Discover
06.2020 - 03.2022
Housekeeping Room Attendant
Hilton
04.2019 - 08.2021
Receptionist
LA Fitness
07.2018 - 02.2019
High School Diploma -
Paul Robeson High School