Summary
Overview
Work History
Education
Skills
Timeline
Generic

Iesha Easterling

Fayetteville,NC

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Registered Behavior Technician (RBT)

A New Leaf Inc
Fayetteville, NC
02.2022 - Current
  • Supervised subordinate Behavioral Health Technicians on shift assignments, providing guidance and feedback as needed.
  • Managed a team of technicians to ensure all tasks were completed on time and within budget.
  • Monitored student behavior inside and outside classrooms so as to ensure discipline is maintained at all times.
  • Observed and reported any changes in patient condition or behavior associated with medications.
  • Implemented behavior management techniques when working with difficult behaviors.
  • Analyzed statistical data relating to game performance and customer behavior.
  • Coordinated with technicians regarding customer service requests, providing updates as needed.

Administrative Assistant

Robeson County Fleet
Lumberton, NC
02.2020 - 01.2024
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Scheduled appointments between clients and customers and internal staff members.
  • Answered questions from customers regarding products and services offered by the company.

Recruitment Specialist

Champion Products, Inc
Laurel Hill, NC
03.2017 - 01.2020
  • Organized onboarding sessions for new hires by coordinating orientation materials and training schedules.
  • Provided guidance on career development opportunities within the organization.
  • Participated in staff meetings and workshops designed to improve recruitment processes.
  • Monitored performance of current employees against established standards; provided coaching when needed.
  • Scheduled in-person interviews for management review.
  • Reviewed resumes and selected qualified applicants for further evaluation.
  • Collaborated with managers to understand job requirements and develop effective sourcing strategies.

Correctional Officer

Scotland Correctional institution
Laurinburg, NC
07.2015 - 02.2017
  • Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
  • Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
  • Responded to emergency situations such as riots or disturbances with appropriate force measures.
  • Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
  • Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.

Education

High School Diploma -

Purnell Swett High School
Pembroke, NC
06-2010

Skills

  • CPR Certified
  • Social Skills Development
  • Inbound and Outbound Calling
  • Data Entry
  • Time Management
  • First Aid Training
  • Crisis Prevention Intervention (CPI)
  • Behavioral assessment

Timeline

Registered Behavior Technician (RBT)

A New Leaf Inc
02.2022 - Current

Administrative Assistant

Robeson County Fleet
02.2020 - 01.2024

Recruitment Specialist

Champion Products, Inc
03.2017 - 01.2020

Correctional Officer

Scotland Correctional institution
07.2015 - 02.2017

High School Diploma -

Purnell Swett High School

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Iesha Easterling