Iesha Hampton
Fort Worth
Summary
Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues.
Overview
8
8
years of professional experience
Work History
Fraud Representative
Experian
05.2023 - Current
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
Collection Customer Service Representative
Elevate PFS Holdings
09.2022 - 04.2023
- Processed debtor payments and updated accounts to reflect new balance.
- Researched billing errors and discrepancies to initiate corrective action.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
Customer Service Representative II
Majorel
04.2021 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative III /Fraud Analyst
Co-Op Financial Services
08.2019 - 04.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Accurately processed routine financial transactions such as transfers, account history for customers.
- Activate and deactivate cards
Interviewer
DSS Research
05.2017 - 06.2019
- Conducted interviews with participants to assess eligibility.
- Delivered information from script regarding surveys for on-demand phone project assignment.
- Explained questions in better detail for interviewees to allow truthful answers.
Education
Bachelor of Science - Human Resources Management
University of Phoenix
Tempe, AZ06.2024
High School Diploma -
O.D. Wyatt High
06.2009
Skills
- Customer Data Confidentiality
- Data Entry and Maintenance
- Customer Account Management
- Credit Card Payment Processing
- Good Telephone Etiquette
- MS office
- Microsoft powerpoint, excel, and Word
- Fraud prevention
- Account information review
Timeline
Fraud Representative
Experian
05.2023 - Current
Collection Customer Service Representative
Elevate PFS Holdings
09.2022 - 04.2023
Customer Service Representative II
Majorel
04.2021 - 09.2022
Customer Service Representative III /Fraud Analyst
Co-Op Financial Services
08.2019 - 04.2021
Interviewer
DSS Research
05.2017 - 06.2019
High School Diploma -
O.D. Wyatt High
Bachelor of Science - Human Resources Management
University of Phoenix
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