Shannon Wharton
Fountain Inn,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Fraud Representative
Wells Fargo
08.2023 - Current
- Reviewed transactions and receipts to identify any suspicious activity.
- Participated in industry conferences and workshops focused on fraud prevention and risk management, staying current with best practices and emerging threats.
- Assisted customers in taking appropriate measures to safeguard their accounts following instances of confirmed or suspected fraud events.
- Provided exceptional customer service during the resolution of fraud cases, ensuring a positive experience for affected clients while maintaining company integrity.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Patient Services Representative
Charlotte Radiology
05.2021 - 09.2022
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Fostered a positive environment within the healthcare facility by actively participating in staff meetings and collaborating on continuous improvement initiatives.
- Verified patient insurance eligibility and entered patient information into system.
Patient Access Representative
Prisma Health
12.2015 - 12.2019
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Trained new staff on hospital processes and procedures.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Greeted and assisted patients with check-in procedures.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Medical Office Coordinator
MedCare Urgent Care
12.2013 - 02.2016
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Registered and verified patient records before triage with most up-to-date information.
- Processed medical insurance claims and payments.
- Strengthened patient relationships with consistent follow-up on test results, appointments, and referrals.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Phone Banker
Wells Fargo
11.2009 - 02.2011
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Educated customers on use of banking website and mobile apps.
- Trained new hires on customer service policies and procedures.
- Improved efficiency by assisting with the implementation of new processes that streamlined workflows within the phone banking team.
- Navigated multiple banking systems simultaneously to access account information, process transactions, and update client records accurately.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT07.2025
Associate of Applied Science -
Virginia College
Greenville, SC06.2017
Skills
- Positive
- Reliable and Responsible
- Financial Services
- Confidentiality and Discretion
- Savvy relationship-builder
- Problem-Solving
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- MS Office
Timeline
Fraud Representative
Wells Fargo
08.2023 - Current
Patient Services Representative
Charlotte Radiology
05.2021 - 09.2022
Patient Access Representative
Prisma Health
12.2015 - 12.2019
Medical Office Coordinator
MedCare Urgent Care
12.2013 - 02.2016
Phone Banker
Wells Fargo
11.2009 - 02.2011
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Associate of Applied Science -
Virginia College
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