JoyLynn Holdaway
Springville,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Fraud Representative
Wells Fargo
Salt Lake City, UT
- Provided exemplary level of customer service to clients and company personnel.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Phlebotomist
American Red Cross
Traveled, Utah
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
Supervisor
The Church Of Jesus Christ Of Latter-day Saints
Orem, Utah
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Interviewed, hired and trained new employees for production positions.
Customer Service Representative
Sisel International
Springville, Utah
03.2021 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Bachelor of Science - Criminal Justice And Law
Utah Valley University
Orem, UTSkills
- Effective Communication
- Customer Needs Assessments
- Service Quality
- Resolving Complaints
- Performance Tracking and Evaluations
- Employee Performance Reviews
Certification
- EMT - Certified Emergency Medical Technician
Community Service
Volunteer EMT-I for Sevier County Sheriff Deptartment
Timeline
Customer Service Representative
Sisel International
03.2021 - Current
Fraud Representative
Wells Fargo
Phlebotomist
American Red Cross
Supervisor
The Church Of Jesus Christ Of Latter-day Saints
Bachelor of Science - Criminal Justice And Law
Utah Valley University
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