Hi, I’m
Stephanie Ammons
Parkville ,MD
Work Preference
Summary
Experienced fraud representative with a strong background in transaction monitoring, case investigation, and regulatory compliance. Known for detail-oriented analysis, clear communication, and accurate resolution of suspicious activity to protect customers and reduce financial loss.
Overview
9
years of professional experience
Work History
Bank of America
Fraud Representative
07.2024 - 09.2026
Job overview
- Investigated suspicious transactions and account activity to identify potential fraud patterns.
- Reviewed case details, supporting documentation, and customer claims for accurate resolution.
- Documented findings and actions in case management systems with precision and consistency.
- Communicated fraud decisions and next steps to clients using clear, professional language.
- Analyzed account history and transaction behavior to support dispute and fraud investigations.
- Applied bank procedures and regulatory guidelines to maintain compliance during case handling.
- Resolved routine fraud inquiries while balancing service quality, accuracy, and operational efficiency.
- Participated in industry conferences and workshops focused on fraud prevention and risk management, staying current with best practices and emerging threats.
- Reduced fraud incidents by implementing advanced detection tools and strategies.
- Enhanced company reputation for security by vigilantly monitoring transactions for fraudulent activities.
- Increased operational efficiency through strategic utilization of technology solutions specifically designed for fraud detection purposes.
- Improved customer trust through transparent communication regarding potential fraud threats and resolutions.
- Provided exceptional customer service during the resolution of fraud cases, ensuring a positive experience for affected clients while maintaining company integrity.
- Mitigated financial losses by promptly identifying and resolving cases of fraud.
- Acted as a subject matter expert within the team, sharing knowledge on emerging trends in the field of financial crime prevention and mitigation strategies.
- Protected company assets through vigilant review of account activity, swiftly addressing any anomalies or suspicious behavior detected.
Sam's Club
Front End Speaialist
10.2022 - 09.2024
Job overview
- Trained cashiers on register procedures, payment handling, and service standards.
- Supported membership services, including renewals, account updates, and issue resolution.
- Enforced cleanliness and organization standards across registers, carts, and front end areas.
- Enhanced user experience by implementing responsive web designs and optimizing website performance.
- Incorporated mobile-first design principles into the development process, ensuring websites were optimized for optimal performance on various devices from the outset.
- Resolved member concerns promptly, maintaining positive experiences at service desk and lanes.
- Monitored self-checkout activity, reducing errors and supporting compliant transaction processing.
Pall Corporation
Level 2 Associate
10.2017 - 07.2024
Job overview
- Operated filtration assembly processes following SOPs, work instructions, and quality standards.
- Inspected components for defects, ensuring compliance with product and process specifications.
- Monitored production flow, resolving routine issues to maintain consistent output and uptime.
- Trained new associates on safety practices, cleanroom protocols, and standard operating procedures.
- Recorded lot, inventory, and quality data accurately in tracking systems and batch documents.
- Coordinated with quality and production teams to support nonconformance resolution and corrective actions.
- Maintained equipment, supplies, and work areas to support efficient, compliant operations.
- Improved workflow consistency by identifying process gaps and recommending practical task adjustments.
- Collaborated with team members to achieve monthly targets, strengthening overall team productivity.
- Managed time-sensitive deadlines effectively, ensuring all work was completed accurately within designated timelines.
- Delivered exceptional customer service, addressing complex problems efficiently to ensure satisfaction with resolution.
- Enhanced customer satisfaction by providing efficient and personalized assistance.
Education
Northern High SchoolBaltimore, MD
High School Diploma
06-1989
University Overview
- 3.0 GPA
Sojourner Douglass College Baltimore, MD
No Degree from Administrative Health Sciences 200
09-2006
University Overview
Skills
- Fraud detection
- Fraud prevention
- Fraud risk assessment
- Fraud case management
- Fraudulent transaction analysis
- Investigation techniques
- Account information review
- Risk assessment
- Relationship building
- Problem-solving
- Critical thinking
- Decision-making
- Detail-oriented
- Collaboration
- Team collaboration
- Effective communication
- Verbal communication
- Active listening
- Interpersonal skills
- Communication etiquette
- Relationship building
- Self-motivation
- Organizational management
- Fraud risk assessment
- Fraud hotline support
Timeline
Fraud Representative
Bank of America
07.2024 - 09.2026
Front End Speaialist
Sam's Club
10.2022 - 09.2024
Level 2 Associate
Pall Corporation
10.2017 - 07.2024
Sojourner Douglass College
No Degree from Administrative Health Sciences 200
Northern High School
High School Diploma
2024 & 2025 top performer award
2024 & 2025 top performer award
top performer award for the hunt valley fraud servicing Q! and Q2 i performed at the top of my peers in delivering execeptional client care experience with maintaining at the top of all metrics beiing at 110 percent at goal