Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Dabriah Daniels

Pembroke Pines

Summary

Dynamic customer service professional with extensive experience at Teleperformance, specializing in fraud detection and prevention. Proven ability to enhance customer satisfaction through active listening and effective communication. Recognized for implementing verification processes that significantly reduced fraudulent account creation, showcasing strong organizational skills and a commitment to excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Fraud Representative

Teleperformance
North Lauderdale
12.2023 - 10.2024
  • Implemented customer verification processes, significantly reducing the risk of fraudulent account creation.
  • Used multiple data sources to derive end-to-end fraud performance metrics.
  • Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.

Dry Cleaner Customer Service Representative

Dry Cleaning Depot
Fort Lauderdale
07.2023 - 11.2023
  • Collected deposits or payments and arranged for billing.
  • Answered customer inquiries regarding prices, services, store policies, procedures, and promotions.
  • Followed up with customers on pending orders via telephone or email.
  • Organized the sales floor to ensure items were in proper locations.

Cashier Team Lead

Shake Shack
Fort Lauderdale
04.2023 - 07.2023
  • Answered customer questions and provided store information.
  • Processed refunds and exchanges according to company policy.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Customer Service Representative

Lowes Hardware
Davie
12.2022 - 04.2023
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Cashier/Front End Associate

Tropical Smoothie
Lauderhill
02.2022 - 12.2022
  • Worked closely with front-end staff to assist customers.
  • Performed other duties as assigned by management.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Greeted customers promptly and responded to questions.
  • Stocked shelves with merchandise when needed.
  • Issued receipts, refunds, credits or change due to customers.
  • Counted and balanced cashier drawers.

Assistant Teacher Volunteer

Tutor Time Child Care Learning Center
Plantation
02.2016 - 07.2018
  • Arranged age-appropriate activities to help children develop interests and talents.
  • Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
  • Assisted children at mealtime to teach social and self-help skills and sound nutritional practices.
  • Helped supervise students during lunch, recess, and other activities.

Education

High School Diploma -

Plantation High School
Plantation, FL
06-2022

Skills

  • Fraud detection
  • Customer service
  • Time management
  • Active listening
  • Verbal and written communication
  • Multitasking
  • Professionalism
  • Organizational skills
  • Teamwork and collaboration

Certification

  • Certificate for CPR/AED/First-Aid Date Issued:2/20/2025

Languages

English
Full Professional

Timeline

Fraud Representative

Teleperformance
12.2023 - 10.2024

Dry Cleaner Customer Service Representative

Dry Cleaning Depot
07.2023 - 11.2023

Cashier Team Lead

Shake Shack
04.2023 - 07.2023

Customer Service Representative

Lowes Hardware
12.2022 - 04.2023

Cashier/Front End Associate

Tropical Smoothie
02.2022 - 12.2022

Assistant Teacher Volunteer

Tutor Time Child Care Learning Center
02.2016 - 07.2018

High School Diploma -

Plantation High School

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Dabriah Daniels