NICOLE HERRON
Milwaukee,WI
Summary
Versatile, fixing a number of different versions in mobile device such Apple and Android for customers. Enthused to make record timing in mobile device repair, dependably. Communicating with customer though out the the process. Planing beforehand, reviewing the process. Able to instruct other on use of mobile devices.
Overview
6
6
years of professional experience
Work History
Fraud Representative
Kohl’s
Menomonee Falls, WI
06.2018 - 06.2022
- Review, document, and monitor high risk transactions and performs research to identify fraudulent versus legitimate consumer activity
- Using tools and direct communication with customers to successfully prove the validity of 80-160 transactions per day
- Interact with customers to validate information and to confirm or cancel authorizations
- Conduct research, work independently and make complex investigations decisions with little or no guidance within the ambit of workflow/procedure
- Ensure confidentiality of all information collected during investigation
- Determine existing fraud trends by analyzing accounts and transaction patterns and report finding to upper management along with recommendations for additional anti-fraud processes to help reduce.
Customer Care Representative
JC Penny
Wauwatosa, WI
04.2017 - 06.2018
- Serve as vendor liaison to enhance direct communication
- Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that customer’s feel supported and valued
- Assisted customers through the online ordering process as well as checking the status of orders, tracking orders, and refunding lost orders
- Adhere to quality standards, meeting sales and performance goals set by management
- Prepared invoices, reports, and balance sheets to monitor operating costs and achieve financial objectives
- Practice continuous quality control in the processing of all customer orders to prevent any problems during order fulfillment
Cashier
Burlington Coat Factory
Brown Deer, WI
02.2017 - 08.2017
- Handle payments within the store’s POS system
- Address customer concerns and complaints in a diplomatic manner, working to resolve quickly and to the customers satisfaction
- Greet customer with warm smile and assist them through the checkout process
Sales Representative
Universal Wireless by Sprint
West Allis, WI
02.2015 - 09.2015
- Assisted customers with opening new accounts and establishing new product lines
- Consistently meet performance sales goals
- Opened and closed the store, counted and balanced cash drawer and made bank deposits
- Offered exceptional customer service to differentiate and promote the company brand
- Accolades
- Top Sales
- Answered over 200 calls in a day
- Great customer service
Education
CERTIFICATES COMPTIA SOFTWARE SUPPORT SPECIALIST. COMPTIA NETWORK SUPPORT SPECIALIST. COMPTIA NETWORK SUPPORT SPECIALIST -
MILWAUKEE AERA TECHNICAL COLLEGE
2022
HIGH SCHOOL DIPLOMA - undefined
Homestead High School
2013
Skills
- Procedure review
- Fraud detection
- Effective communication
- Proficient navagating computer software
- Record pulling
- Documentation
- Problem soving
Timeline
Fraud Representative
Kohl’s
06.2018 - 06.2022
Customer Care Representative
JC Penny
04.2017 - 06.2018
Cashier
Burlington Coat Factory
02.2017 - 08.2017
Sales Representative
Universal Wireless by Sprint
02.2015 - 09.2015
CERTIFICATES COMPTIA SOFTWARE SUPPORT SPECIALIST. COMPTIA NETWORK SUPPORT SPECIALIST. COMPTIA NETWORK SUPPORT SPECIALIST -
MILWAUKEE AERA TECHNICAL COLLEGE
HIGH SCHOOL DIPLOMA - undefined
Homestead High School
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