Chelsia Clarke
New Orleans,LA
Summary
PROFILE
• Possesses a keen understanding and ability to resolve complex issues while staying within compliance of all policies and guidelines
• Self-starter with an ability to produce excellent results in a variety of high paced rapid changing work environments
• Enthusiastic team player and leader with a strong drive to create a positive work environment.
• Excellent oral and written communication skills, including editing and proofreading.
• Demonstrated ability to manage multiple, complex tasks/projects under pressure and meet deadlines.
• Ability to prioritize with high emphasis on detail and quality.
• Specialized software knowledge of MS Word, Excel, Outlook, Access MS-Power Point, Video Conferencing Platforms, typing 50+ WPM
Overview
9
9
years of professional experience
Work History
Fraud Representative
FIS Global Solutions
Remote
06.2021 - 07.2023
- Streamlined case management processes by leveraging data analysis techniques to identify trends in fraudulent activity.
- Protected company assets through vigilant review of account activity, swiftly addressing any anomalies or suspicious behavior detected.
- Provided exceptional customer service during the resolution of fraud cases, ensuring a positive experience for affected clients while maintaining company integrity.
- Participated in industry conferences and workshops focused on fraud prevention and risk management, staying current with best practices and emerging threats.
- Contributed to continuous improvement initiatives by providing valuable insights from real-life fraud cases encountered in daily operations.
Administrative Assistant
H2OBravo
Houston, TX
12.2017 - 03.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Client Service Specialist
Sutherland Global
Houston, TX
10.2014 - 10.2017
- Provided knowledgeable service and support for all customer needs.
- Maintained detailed records of client interactions, facilitating seamless handoffs between team members when necessary.
- Assisted with the development of marketing materials targeting prospective clients, showcasing the value of our company''s services.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and personalized service.
- Managed client accounts with attention to detail, ensuring accurate billing and recordkeeping.
- Streamlined internal processes for improved efficiency and timely service delivery to clients.
- Implemented a proactive approach towards anticipating potential roadblocks or challenges impacting the success of a given project or relationship.
- Delivered exceptional customer service through timely responses and personalized follow-up communications.
Education
Colorado Technical University
Colorado Springs, COSkills
- Investigation techniques
- Fraud prevention
- Anti-money laundering
- Banking operations
- Telephone and email etiquette
- Effective communication
- Verbal and written communication
- AML compliance
- Transaction monitoring
- Data analysis
- Call management
- Procedure review
- Dispute resolution
- Case management
- Trained in software
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
Timeline
Fraud Representative
FIS Global Solutions
06.2021 - 07.2023
Administrative Assistant
H2OBravo
12.2017 - 03.2018
Client Service Specialist
Sutherland Global
10.2014 - 10.2017
Colorado Technical University