Tyreen McGowin
Helena,AL
Summary
Proven leader with a track record of enhancing team productivity and employee satisfaction. Expert in motivational abilities and manufacturing efficiency, achieving significant improvements in performance and training. Skilled in employee scheduling and fostering a customer-focused environment, consistently driving results and operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Fraud Representative
Regions Bank
01.2025 - Current
- Developed strong relationships with law enforcement agencies, fostering collaboration in combating fraud schemes.
- Safeguarded sensitive customer information by adhering to strict confidentiality protocols during investigations.
- Provided exceptional customer service during the resolution of fraud cases, ensuring a positive experience for affected clients while maintaining company integrity.
- Improved customer trust through transparent communication regarding potential fraud threats and resolutions.
Interim General Manager
Jake’s Soulfood Cafe
06.2024 - 11.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Team Manager (AOR, Inventory)
Panera Bread
08.2022 - 01.2024
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
Assistant General Manager
Jimmy Johns
10.2021 - 05.2023
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Learning Ambassador
Amazon
11.2021 - 12.2022
- Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an ambassador.
- Served as a mentor for new employees, providing guidance and support throughout their first 90 days of employment.
- Implemented innovative teaching methods, resulting in increased employee comprehension and retention.
- Assisted in the development of new curriculum materials to enhance overall learning experiences for employees.
Retail Assistant Manager
T-Mobile
02.2020 - 10.2021
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
Education
Bachelor of Arts - Human Resources
Stillman College
05.2015
High School Diploma -
Demopolis High School
05.2011
Skills
- Customer/Employee Focus
- Motivational Abilities
- Employee Scheduling
- Influencing skills
- Training
- Investigation techniques
- Fraud prevention
- Anti-money laundering
- Ethical standards
Certification
- ServSafe Manager Certified
- Alabama Food Handler Certified
Timeline
Fraud Representative
Regions Bank
01.2025 - Current
Interim General Manager
Jake’s Soulfood Cafe
06.2024 - 11.2024
Team Manager (AOR, Inventory)
Panera Bread
08.2022 - 01.2024
Learning Ambassador
Amazon
11.2021 - 12.2022
Assistant General Manager
Jimmy Johns
10.2021 - 05.2023
Retail Assistant Manager
T-Mobile
02.2020 - 10.2021
High School Diploma -
Demopolis High School
Bachelor of Arts - Human Resources
Stillman College
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