Summary
Work History
Education
Skills
Certification
Work Preference
Timeline
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JoyLynn Malone

JoyLynn Malone

Springville,UT

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Fraud Representative

Wells Fargo
Salt Lake City, UT
  • Provided exemplary level of customer service to clients and company personnel.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Phlebotomist

American Red Cross
Traveled, Utah
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.

Supervisor

The Church Of Jesus Christ Of Latter-day Saints
Orem, Utah
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Interviewed, hired and trained new employees for production positions.

Case Worker

Utah State Dept of Health and Human Services
Ephraim, UT
10.2022 - 05.2023
  • Assessed needs of each client and recommended appropriate services and resources.
  • Established trusting relationships with clients, fostering open communication and rapport building.
  • Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
  • Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.

Customer Service Representative

Sisel International
Springville, Utah
03.2021 - 09.2022
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

Bachelor of Science - Criminal Justice And Law

Utah Valley University
Orem, UT

Skills

  • Effective Communication
  • Customer Needs Assessments
  • Service Quality
  • Resolving Complaints
  • Performance Tracking and Evaluations
  • Employee Performance Reviews
  • Customer Relations
  • Microsoft PowerPoint
  • Microsoft Word
  • Microsoft Excel

Certification

  • EMT - Certified Emergency Medical Technician

Work Preference

Work Type

Full Time

Important To Me

Work-life balanceCompany Culture

Timeline

Case Worker

Utah State Dept of Health and Human Services
10.2022 - 05.2023

Customer Service Representative

Sisel International
03.2021 - 09.2022

Bachelor of Science - Criminal Justice And Law

Utah Valley University

Fraud Representative

Wells Fargo

Phlebotomist

American Red Cross

Supervisor

The Church Of Jesus Christ Of Latter-day Saints

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JoyLynn Malone