Melissa Hall
Kingsport,TN
Summary
Proven track record in enhancing security and community safety through expert fraud prevention and investigation techniques at Advanced Call Center Technology and the State of Tennessee Department of Corrections. Excelled in leveraging financial knowledge and effective communication to develop anti-fraud policies and mentor new probation officers, significantly improving trust and safety. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues.
Overview
25
25
years of professional experience
Work History
Fraud Representative
Avanced Call Center Technology
12.2023 - Current
- Collaborated with cross-functional teams to develop comprehensive anti-fraud policies and procedures.
- Enhanced company reputation for security by vigilantly monitoring transactions for fraudulent activities.
- Demonstrated expertise in various types of fraud schemes, enabling effective countermeasures for prevention and detection efforts across the organization.
- Streamlined case management processes by leveraging data analysis techniques to identify trends in fraudulent activity.
- Improved customer trust through transparent communication regarding potential fraud threats and resolutions.
- Participated in industry conferences and workshops focused on fraud prevention and risk management, staying current with best practices and emerging threats.
Probation/Parole Officer
State Of Tennessee Department Of Corrections
07.1999 - 11.2023
- Strengthened collaboration among correctional staff members through open communication channels across different departments.
- Assisted in the development of evidence-based programs for offender rehabilitation through research and data analysis.
- Mentored new probation officers by sharing expertise in caseload management, risk assessment tools, and supervision techniques.
- Enhanced community safety by monitoring and supervising probationers and parolees in compliance with court orders.
- Improved offender rehabilitation by conducting thorough assessments and creating individualized case plans.
- Implemented crisis intervention strategies when necessary to address immediate threats to public safety or individual wellbeing.
- Ensured accurate record-keeping by maintaining detailed documentation of offender progress, violations, and actions taken.
Education
Bachelor of Science - Criminal Justice
East Tennessee State University
Johnson City, TN05.1998
Skills
- Investigation techniques
- Fraud prevention
- Anti-Money Laundering
- Financial knowledge
- Telephone and email etiquette
- Effective Communication
- Verbal and written communication
- Transaction monitoring
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Fraud Representative
Avanced Call Center Technology
12.2023 - Current
Probation/Parole Officer
State Of Tennessee Department Of Corrections
07.1999 - 11.2023
Bachelor of Science - Criminal Justice
East Tennessee State University
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