Ashley Wilcox
Gainesville,NY
Summary
Astute Fraud Representative recognized for high productivity and efficient task completion. Possess specialized skills in fraud detection, risk assessment, and regulatory compliance. Excel in analytical thinking, problem-solving, and communication, ensuring optimal performance in identifying and mitigating fraudulent activities. Committed to maintaining up-to-date knowledge of fraud trends to protect company assets and customer information effectively. Fraud risk clerk when hired through temp agency to fraud risk clerk lead position and due to hard work and dedication was quickly put into the fraud risk clerk supervisor role that I accepted in 2025.
Overview
15
15
years of professional experience
2011
2011
years of post-secondary education
Work History
Fraud Representative
Five Star Bank
Warsaw, New York
09.2022 - Current
- Analyzed transactions to detect fraudulent activity and prevent losses.
- Contact other financial institutions to try and recover funds
- Assisted in developing training materials for new team members on fraud detection.
- Maintained detailed records of investigations and actions taken for compliance purposes.
- Communicated effectively with customers regarding account issues and resolutions.
- Maintained an up-to-date knowledge base on current trends in the industry related to fraud prevention techniques.
- Collaborated with internal teams, such as legal and compliance, to ensure adherence to applicable regulations and laws.
- Provided feedback to customers on the status of their claims and answered inquiries related to fraudulent activities.
- Assisted in resolving disputes between customers and banks regarding suspicious transactions or account activity.
- Analyzed financial documents including bank statements and credit card statements for discrepancies or evidence of attempted frauds.
- Developed strategies to prevent future fraudulent activity and reduce losses due to fraud.
- Prepared detailed reports outlining all findings related to suspected fraud cases for review by management team members.
- Served as primary contact for fraud claim inquiries.
- Managed a portfolio of fraud cases, ensuring timely investigation and resolution in accordance with company policies.
- Monitored chargeback rates and developed strategies to minimize financial losses due to fraud.
- Maintained up-to-date knowledge of fraud trends, techniques, and regulatory requirements affecting the industry.
- Conducted periodic audits of fraud prevention controls to ensure their effectiveness and compliance with regulatory standards.
Collections Specialist
Coast Professional Inc.
Geneseo, New York
09.2010 - 10.2017
- Managed customer accounts to ensure timely payment and resolution of disputes.
- Communicated effectively with clients to negotiate payment arrangements and terms.
- Reviewed account histories to identify delinquent payments and initiate follow-ups.
- Generated reports on account statuses for senior management review meetings.
- Assisted in training new staff on collections processes and company policies.
- Maintained compliance with regulatory requirements in all collection activities.
- Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.
- Met demands of busy collections group by performing high volume of daily calls.
- Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements.
- Processed payments over phone and set up recurring drafts.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Completed skip traces on customers failing respond to collection efforts.
- Reviewed accounts to determine payment plan compliance.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Monitored accounts in various stages of delinquency for potential legal action; referred cases as required according to established policies.
- Performed skip tracing activities to locate missing debtors; developed a network of resources to aid in locating debtors when necessary.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Education
GED
Mount Morris, NYSkills
- Fraud analysis
- Transaction monitoring
- Compliance reporting
- Investigation techniques
- Customer communication
- Risk management
- Claims processing
- Regulatory compliance
- Team collaboration
- Problem solving
- Attention to detail
- Training development
- Verbal and written communication
- Dispute resolution
- Account information review
- Procedure review
- Case management
- Telephone and email etiquette
- Transaction review
- Organizational skills
- Professionalism
- Time management
- Compliance auditing
- Multitasking Abilities
- Problem-solving
- Banking regulations
- Professional demeanor
- Multitasking capacity
- Information gathering
- Self motivation
- Goal setting
Languages
English
Professional
References
References available upon request.
Timeline
Fraud Representative
Five Star Bank
09.2022 - Current
Collections Specialist
Coast Professional Inc.
09.2010 - 10.2017
GED