Summary
Overview
Work History
Education
Skills
Timeline
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Tyeisha Kennedy

Gastonia,NC

Summary

Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.

Overview

6
6
years of professional experience

Work History

Fraud Representative

TD Bank
Greenville, SC
01.2023 - Current
  • Investigated potential fraud cases by gathering and analyzing customer data.
  • Provided feedback to customers on the status of their claims and answered inquiries related to fraudulent activities.
  • Monitored customer accounts for signs of fraud or other suspicious activities.
  • Tracked changes in customer profiles, account activity, or risk levels that may indicate fraudulent intent or activities.

Retirement Services Specialist

Vanguard
Charlotte, NC
01.2021 - 12.2022
  • Provided customer service support to clients in a timely and efficient manner.
  • Assisted customers in understanding the tax implications of various retirement savings vehicles.
  • Assisted clients with retirement plan enrollment and changes.
  • Responded promptly to customer inquiries regarding their retirement accounts.

Subrogation Claims Representative

Allstate Corp
Charlotte, NC
08.2018 - 01.2021
  • Identified, evaluated and investigated insurance subrogation claims.
  • Negotiated with third parties to settle outstanding debts and recover funds for clients.
  • Prepared detailed reports on all activities related to each claim file.
  • Assisted in the preparation of court documents as needed by attorneys or paralegals.
  • Collaborated with other departments within the organization to ensure timely resolution of cases.

Education

Associate of Science -

Central Piedmont Community College
Charlotte, NC

Skills

  • Banking operations
  • Ethical standards
  • Account information review
  • Fraud and anomaly analysis

Timeline

Fraud Representative

TD Bank
01.2023 - Current

Retirement Services Specialist

Vanguard
01.2021 - 12.2022

Subrogation Claims Representative

Allstate Corp
08.2018 - 01.2021

Associate of Science -

Central Piedmont Community College

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Tyeisha Kennedy