Summary
Overview
Work History
Education
Skills
Timeline
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Brittney Ritch

Columbus,GA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

Fraud Representative

Global Payments
Columbus, GA
11.2022 - 09.2023
  • Monitored customer accounts for signs of fraud or other suspicious activities.
  • Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
  • Connected patterns for underlying account associations to discover undetected fraud.
  • Implemented anti-fraud measures such as identity verification protocols and real-time alerts on high-risk transactions.

Team Leader

Burger King
Columbus, Georgia
05.2018 - 11.2019
  • Works multiple positions
  • Lead night shift drive-thru closer
  • Assist night manager with their duties
  • Responsible for making sure drive-thru ran efficiently.

Warehouse Associate/ Machine Operator

The Memory Company
Phenix City, Alabama
11.2015 - 10.2016
  • Packed, labeled and shipped all products
  • Produced mug line product
  • Operated heat transfer machine
  • Produced clock line product.

Server

Oyster Bay
Columbus, Georgia
11.2014 - 09.2015
  • Greeting and seating customers
  • Training new employees on POS system and credit card transactions
  • Bar back - assisting bartender with drinks and tending bar
  • Taking orders and serving food
  • Cleaning restaurant to ensure the best dining experience.

Server

LV Bar and Grill
Midland, Georgia
10.2014 - 03.2015
  • Greeting Customers and getting them seated
  • Memorizing orders, promoting new items/specials, communicating with the kitchen to assure orders are correct, and checking all entrees for accuracy before delivering to table
  • Cleaning restaurant to ensure the best dining experience
  • Training new servers.

Cocktail Waitress

Club Fetish
Columbus, Georgia
08.2013 - 10.2014
  • Memorizing all liquor and beer in stock
  • Taking drink orders and making sure they were delivered to the correct customers
  • Collecting money for bartender
  • Training new cocktail waitresses
  • Keeping the club clean.

Education

GED -

Tillinghurst
Columbus, GA

Skills

  • Customer service experience
  • Active listening skills
  • Trained In Lexis Nexis
  • POS system training
  • Punctual
  • Motivated team player
  • Personable
  • Credit Card Fraud
  • Fraud Detection

Timeline

Fraud Representative

Global Payments
11.2022 - 09.2023

Team Leader

Burger King
05.2018 - 11.2019

Warehouse Associate/ Machine Operator

The Memory Company
11.2015 - 10.2016

Server

Oyster Bay
11.2014 - 09.2015

Server

LV Bar and Grill
10.2014 - 03.2015

Cocktail Waitress

Club Fetish
08.2013 - 10.2014

GED -

Tillinghurst

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Brittney Ritch