Yazmin Villanueva
San Antonio,TX
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
4
4
years of professional experience
Work History
Fraud Representative
Conduent
2822 General Hudnell Dr, San Antonio, TX 78226
01.2025 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Cashier
Dollar Tree
Round Rock
10.2022 - 02.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Accepted cash and credit card payments, issued receipts and provided change
- Operated cash register or POS system to receive payment by cash, check and credit card
- Greeted customers and answered any questions they had about the store's products and services
- Performed other duties as assigned by management
- Stocked shelves with merchandise when needed
- Helped customers find specific products, answered questions, and offered product advice
- Issued receipts, refunds, credits or change due to customers
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Cashier/Food Service Worker
Bush's Chicken
Round Rock
09.2021 - 04.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Accepted cash and credit card payments, issued receipts and provided change
- Operated cash register or POS system to receive payment by cash, check and credit card
- Greeted customers and answered any questions they had about the store's products and services
- Discounted purchases by scanning and redeeming coupons
- Kept check-out areas clean, organized and well-stocked to maintain attractive store
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware
- Performed variety of duties related to food service
- Maintained order and cleanliness of work areas to conform with health codes
- Stocked supplies such as food, dishes, utensils, and cleaning materials
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area
- Followed staff performance and service standards to deliver consistent and positive customer experiences
Education
Associates In Nursing - Medical Assistance
Ultimate Medical Academy
Clearwater, FLHigh School -
Penn Foster High School
Scranton, PA06.2024
Skills
- Multitasking
- Cash Handling
- Product Recommendations
- Cash Register Operation
- Customer Service
- Customer Assistance
- Order Taking
- Ordering and Stocking
- Work Ethic and Integrity
- Patience and Empathy
- Customer service excellence
- Professionalism and Courtesy
Timeline
Fraud Representative
Conduent
01.2025 - 04.2025
Cashier
Dollar Tree
10.2022 - 02.2023
Cashier/Food Service Worker
Bush's Chicken
09.2021 - 04.2022
Associates In Nursing - Medical Assistance
Ultimate Medical Academy
High School -
Penn Foster High School