Deeor Centeno
Charlotte,NC
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
6
6
years of professional experience
Work History
Fraud Representative
Synchrony Bank
Charlotte, NC
08.2024 - Current
- Reported findings on potential fraud cases to management and recommended corrective action plans.
- Documented all investigative work performed including research results, recommendations, decisions made, and actions taken.
- Input information regarding fraud investigations into detailed reports for submission to clients.
- Worked with cross-functional teams to achieve goals.
- Reviewed and analyzed data for suspicious financial activity to identify potential fraud cases.
- Responded promptly to inquiries from customers regarding their accounts or suspected fraudulent activity.
FC Associate 1
Amazon
Huntersville, NC
11.2020 - Current
- Inspected damaged goods prior to disposal or return to vendor.
- Used pallet jacks to move items to and from warehouse locations.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Assisted in packaging and labeling of products for shipment.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Assistant Local Manager
Cherry Hill Programs
Concord, NC
11.2020 - 04.2023
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Maintained a high level of professionalism at all times when interacting with customers.
- Supervised day-to-day operations of the store including cash handling duties.
- Monitored inventory levels and ordered supplies as needed.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
Hostess
Razzoo's Cajun Cafe
Concord, NC
08.2019 - 03.2020
- Resolved any customer complaints or issues quickly and professionally.
- Maintained a clean and organized dining area.
- Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Assisted in preparing the restaurant for opening and closing shifts.
- Greeted guests warmly upon arrival, seating them promptly.
Education
High School Diploma -
Performance Learning High School
Concord, NC06.2020
Skills
- Multitasking
- Attention to detail
- Effective communication
- Inventory management
- Problem-solving abilities
- Time management
- Sales expertise
- Order processing
- Data analysis
- Teamwork and collaboration
Timeline
Fraud Representative
Synchrony Bank
08.2024 - Current
FC Associate 1
Amazon
11.2020 - Current
Assistant Local Manager
Cherry Hill Programs
11.2020 - 04.2023
Hostess
Razzoo's Cajun Cafe
08.2019 - 03.2020
High School Diploma -
Performance Learning High School
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