Sylvia Ghazali

• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.

I collected past due balances from Kohls customers that were behind on their payments. Assisted with different payment plans. I achieved my daily collection goals

• Produced detailed reports of fraud investigations and presented findings to senior management.
• Set and achieved company defined sales goals.

I assisted Patients with their Medicare concerns through phone and email communications. Explained details on their Doctors, Hospitalizations and Drug Benefits.