Iesha J Serrano
Bronx,New York
Overview
19
19
years of professional experience
Work History
Inventory Specialist
Ralphlaurenpaint
109 Prince Street
10.2024 - Current
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Implemented returns processing system that expedited restocking of returned goods and minimized losses.
- Managed disposal of obsolete inventory in environmentally responsible manner, ensuring compliance with regulations.
- Negotiated with suppliers for better pricing on bulk orders, achieving cost savings without compromising quality.
- Ensured compliance with regulations concerning hazardous materials storage, contributing to a safe working environment.
- Coordinated with suppliers to establish optimal delivery schedules, reducing instances of overstock or stockouts.
- Implemented barcode scanning technology within the warehouse, speeding up item retrieval times during order fulfillment processes significantly.
Manager
Cava Grill
50 Spring Street
10.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Launched quality assurance practices for each phase of development
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
Associate, Department Manager, Asset Protection, Manager Front, Manager Online Shopping and Front End Cashier
Walmart
Woodbridge/North Bergen, VA/NJ
10.2006 - Current
- Work for the company 16 years and still counting started working at woodbridge as an associate department moved up to asset protection
- Once I moved I decided to keep working for the company
- My current position is Front End Cashier
Cashier Stocker/Manager
Papaya
Woodbridge, VA
03.2006 - 01.2009
- Work for both companies at the same time
- Over time I have been a grain cashier and customer services while becoming a manager
Cashier Stocker/Keyholder
Esta Lotto
Woodbridge, VA
03.2006 - 04.2007
- Company Overview: Company went out of business but well known skills I had are cashier and management well working in the company
- Company went out of business but well known skills I had are cashier and management well working in the company
Education
Ged -
Franklin Career Institute
5323 5th Ave, Brooklyn Ny 1122010.2022
Skills
- Inventory
- Security
- Remodels
- Cashiers
- Management
Timeline
Inventory Specialist
Ralphlaurenpaint
10.2024 - Current
Manager
Cava Grill
10.2023 - Current
Associate, Department Manager, Asset Protection, Manager Front, Manager Online Shopping and Front End Cashier
Walmart
10.2006 - Current
Cashier Stocker/Manager
Papaya
03.2006 - 01.2009
Cashier Stocker/Keyholder
Esta Lotto
03.2006 - 04.2007
Ged -
Franklin Career Institute