Overview
Work History
Education
Skills
Timeline
Generic

Kellee Chung-Brown

Houston,TX

Overview

18
18
years of professional experience

Work History

Inventory Specialist

Walgreens
Houston, Tx
01.2024 - Current
  • Strong attention to detail and accuracy
  • Proficiency in inventory management systems and data analysis
  • Excellent organizational skills and ability to prioritize tasks
  • Basic understanding of warehouse operations and logistics
  • Communication skills to interact with suppliers and internal teams
  • Ability to work independently and as part of a team

Shift Lead

Walgreens
Houston, TX
08.2023 - 08.2024
  • Maintains accurate inventory counts
  • Engage customers and patients by greeting them and helping with products and services
  • Resolves customer issues and answers questions to ensure a positive customer experience
  • Assists with and coaches other team members to work with warehouse and vendor ordering-process
  • Assist with bookkeeping activities, including cash reports, cash counts, ledgers, and bill payment as necessary

Remote Enrollment Specialist

WTW
Houston, TX
08.2023 - 10.2023
  • Worked remotely to effectively and empathetically assist participants over the phone
  • Helped existing and new customers with enrollment into Medicare programs
  • Follow all compliance regulations for service and application inquiries

Supervisor

Peppas Jerk Chicken
Brooklyn, NY
05.2019 - 02.2023
  • Responding efficiently to customer's complaints/concerns and providing a resolution
  • Coordinating daily restaurant management operations
  • Delegated responsibilities to each member of staff daily
  • Maintain proper sanitation and safety in food preparation areas.

Customer Service Representative

Vista Print
09.2012 - 09.2017
  • Answered all customer inquiries through various channels
  • (chat, telephone, and email) courteously and professionally
  • Resolve customer queries by offering accurate solutions within first contact
  • Supported and provided information to all internal and external customers professionally and courteously
  • Upselling and making recommendations to customers.

Customer Service Representative

E-Services Group International, United HealthCare
11.2006 - 05.2010
  • Created a memorable experience for customers by answering calls in an efficient, courteous, and accurate manner while meeting compliance requirements
  • Responsibilities: Gave Providers for hospitals, facilities, and other rehab centers information on their customer benefits, eligibility, and claims with United Healthcare
  • Reviewed claims and sent them back for processing where necessary.

Education

College - Business Administration

Montego Bay Community College
07.2005

Skills

  • Ability to multi-task between different screens
  • Quick learner
  • Orchestrated and developed several projects
  • Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns
  • Skills
  • Communication skills
  • Live chat
  • Technical support
  • Computer skills
  • IOS
  • Google Suite
  • Care plans
  • Windows
  • Customer service
  • Direct sales
  • Typing
  • Sales
  • Upselling
  • Bookkeeping
  • Shift management
  • Driving
  • Cash register
  • Cash handling
  • Data entry
  • Time management
  • Microsoft Word
  • Microsoft Outlook
  • Leadership
  • Phone etiquette
  • Customer support
  • Inventory

Timeline

Inventory Specialist

Walgreens
01.2024 - Current

Shift Lead

Walgreens
08.2023 - 08.2024

Remote Enrollment Specialist

WTW
08.2023 - 10.2023

Supervisor

Peppas Jerk Chicken
05.2019 - 02.2023

Customer Service Representative

Vista Print
09.2012 - 09.2017

Customer Service Representative

E-Services Group International, United HealthCare
11.2006 - 05.2010

College - Business Administration

Montego Bay Community College

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Kellee Chung-Brown