IESHA MOISE
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lifestyle Coordinator
Maplewood at Southport
Southport, CT, United States
10.2022 - Current
- Interacted with organizational staff, executives, clients, vendors, and visitors on a daily basis
- Individual progress with wellness plans was monitored, tracked, and reported on
- Drove and escorted participants in the program to and from activities and field trips
- Created exercise programs that were both safe and effective for all residents
- Gave guided tours and informed guests about the various programs available
- Used active listening, conflict resolution, and dynamic communication skills to quickly and effectively resolve issues
- Acted as the first point of contact for potential clients and scheduled appointments for them
General Manager
Tropical Smoothie Cafe
Milford, CT, United States
11.2019 - 04.2022
- Ensured customer satisfaction before, during, and after all work
- Increased revenue streams by lowering costs, managing schedules, and conducting variance and risk analysis to identify and correct problems
- Reviewing financial transactions and keeping track of the budget to ensure that everything runs smoothly and on time
- Encouraged team members to work together to achieve profit and performance objectives
- Improved operational success by hiring the right people, providing excellent training, adhering to food safety and sanitation regulations, and providing prompt customer service
- Was in charge of weekly payroll management and submission
- Was responsible for ensuring that every shift went as smoothly as possible
Assistant General Manager
Liquiteria
New York, NY, United States
09.2013 - 10.2022
- Helped servers with specialty drink orders by quickly preparing on-demand items
- Mentored and motivated team members to achieve difficult business objectives
- Was responsible for handling cash and preparing deposits
- Work closely with the General Manager and department heads to review activity, operating, and sales reports and make any necessary changes
- Ensuring that employees adhere to the company's policies, procedures, and strategies
- Was in charge of inventory purchases and restocking
- I'm in charge of forecasting monthly sales and production
- Motivated, trained, and disciplined employees to maximize performance
Education
Certificate Of Sterile Processing - Sterile Processing
Housatonic Community College
Bridgeport, CT10.2024
High School -
JLV Wildcats Academy
New York06.2013
Certification
CBSPD - Certified Sterilization Technician
Timeline
Lifestyle Coordinator
Maplewood at Southport
10.2022 - Current
General Manager
Tropical Smoothie Cafe
11.2019 - 04.2022
Assistant General Manager
Liquiteria
09.2013 - 10.2022
Certificate Of Sterile Processing - Sterile Processing
Housatonic Community College
High School -
JLV Wildcats Academy