Summary
Overview
Work History
Education
Skills
references
Timeline
Generic

Iesha Rosas

Summary

  • Strong customer-relations background
  • Experience in Microsoft Office (Word, Excel, Outlook, Power Point)
  • Fluent Spanish speaker
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

In House Sales / Hospitality

Leftbank Art
12.2021 - 01.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service/ Project Management

Elite Lighting
12.2015 - 12.2021
  • Answered telephone calls and routine inquiries; made necessary connections to proper personnel in a timely and courteous manner.
  • Assisted customers in resolving problems on various accounts.
  • Followed up with customers to ensure that their needs were fully met.
  • Managed high volumes of incoming emails.
  • Streamlined processes for enhanced efficiency, resulting in quicker project completion and increased customer satisfaction.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Retail Sales Associate

T-Mobile
04.2014 - 07.2015
  • Assisted with bill questions and concerns, troubleshooting on devices
  • Audited accounts to make sure customers had the proper plans and devices
  • Up-sold and bundled products, plans and other features
  • Built rapport with customers by having a complete solution.

Cashier/Visuals

True Religion Brand Jeans
03.2013 - 04.2014
  • Handled daily cash from customer purchases.
  • Created relationships with customers based on customer service skills
  • Merchandising sales floor according to company standards
  • Worked with a team to visually make the store appealing for customers
  • Followed company policies to dress mannequins and display new product
  • Communicated new promotions weekly and changed signage on sales floor.

Education

General: Sociology, Mathematics, English, Science -

Cerritos College
01.2019

Associates of Arts, Visual Presentation, Drafting Techniques for Visual Presentation, Marketing Events, Advanced Digital Imaging - Visual Communications

FIDM/Fashion Institute of Design and Merchandising
06.2012

Skills

  • Decision Making
  • Time Management
  • Adaptability
  • Multitasking
  • Excellent Communication
  • Conflict Resolution
  • Problem Solving

references

Available upon request.

Timeline

In House Sales / Hospitality

Leftbank Art
12.2021 - 01.2024

Customer Service/ Project Management

Elite Lighting
12.2015 - 12.2021

Retail Sales Associate

T-Mobile
04.2014 - 07.2015

Cashier/Visuals

True Religion Brand Jeans
03.2013 - 04.2014

General: Sociology, Mathematics, English, Science -

Cerritos College

Associates of Arts, Visual Presentation, Drafting Techniques for Visual Presentation, Marketing Events, Advanced Digital Imaging - Visual Communications

FIDM/Fashion Institute of Design and Merchandising

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Iesha Rosas