IESHA RUSS
Summary
Dynamic Dispatcher Specialist at PDI Healthcare with a proven track record in optimizing schedules and enhancing patient care. Adept in customer service and strategic planning, I excel in leading teams and resolving complex issues with compassion. Committed to achieving team goals while ensuring accuracy in data management and communication.
Overview
14
14
years of professional experience
Work History
Dispatcher Specialist
PDI Healthcare
Brooklyn
07.2022 - Current
- Route & Dispatch: Efficiently routing technologists to patient locations for x-ray and ultrasound appointments.
- Serve as the main contact for technologists in the field, giving clear info on appointments, patient needs, and any schedule changes.
- Master the Schedule: Adjust and optimize daily schedules, responding flexibly to new requests or urgent needs. Ensuring services running smoothly.
- Deliver Great Service: Communicate professionally and compassionately with client staff, patient families, and fellow PDI Employees, providing updates and solving issues with empathy.
- Confirming next-day appointments or canceling. Verifying insurance is still accurate in the system.
- Placing orders scheduled needed appointments from Dr. script, fax, or verbal.
- Verifying patient demographic information.
- Providing excellent customer service by phone. Ensuring customer needs are met, and orders are placed accurately.
- Managed incoming calls from clients regarding service requests.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
FRS Deputy Clerk
Clerk of The Circuit Courts
03.2012 - Current
- Financials- adding and creating each accounts for customers, attorney's and bondsmen to pay owed balances.
- Applying money in suspense, moving money from account to account, voiding or waiving collections fees.
- Issuing daily work assignments, team leadership, receive & resolve escalation level calls.
- Ensuring all the financials are added to each case and available for customer to pay.
- Taking payments over the phone or in person.
- Scheduling court dates, setting up payment plans, and clearing/reinstating driver's licenses.
- Processing daily reports that involves all cases felony, traffic, misdemeanor and parking citations.
- Processing all paperwork for court minutes.
- Handling large amount of cash, checks, money order and credit cards.
- Taking credit card payments over the phone.
- Processing passports application, marriage license, child support and recording filed legal documents.
- Communication by email from customer requesting court dates, extensions, or motions.
- E-filing, scanning, incoming & outgoing mail.
- Coordinate with other departments throughout the organization on special projects.
Patient Registrar
PHC-Professional Healthcare of Pinellas
12.2014 - 07.2016
- Register and scheduling patients for appointments.
- Verifying insurance, pharmacy to send prescriptions, collecting copays.
- Digitize patients information, providing ABN, HIPPS, and patient's rights & benefits assignments as directed.
- Collecting payments cash, credit cards or checks.
- Creating referral paperwork and billing information and faxing all referrals.
- Creating patient demographic profile.
- Call back and confirming all appointments.
- Balancing all work stations and ensuring report is accurate.
- Issuing work assignments to keep everyone busy.
- Explaining and assisting patients with completing necessary forms and ensuring all documentation are updated on file.
- Oversee and execute everyday administrative tasks to ensure the front office runs smoothly.
Education
BA - Organizational Leadership
St. Petersburg College
01.2026
High School - Diploma
Lakewood High school
01.2006
Skills
- Customer Service
- Working romtely
- Team Player
- Interpersonal Skills
- Communication Skills
- Self-Motivation
- Medical coding
- Strategic Planning
- Billing & coding
- 45 Type WPM
- Phone experience
Timeline
Dispatcher Specialist
PDI Healthcare
07.2022 - Current
Patient Registrar
PHC-Professional Healthcare of Pinellas
12.2014 - 07.2016
FRS Deputy Clerk
Clerk of The Circuit Courts
03.2012 - Current
BA - Organizational Leadership
St. Petersburg College
High School - Diploma
Lakewood High school