Iesha Williams
Lancaster,SC
Summary
Compassionate caregiver with a proven track record at Carrie Heart Of Gold, enhancing client independence through personalized care plans and diligent health monitoring. Skilled in elderly care and problem-solving, I excel in creating safe environments and providing companionship, ensuring clients receive respectful and attentive support tailored to their needs.
Overview
5
5
years of professional experience
Work History
Caregiver
Carrie Heart Of Gold
Lancaster, SC
10.2025 - Current
- Assisted clients with daily living activities, enhancing comfort and independence.
- Monitored client health and safety, reporting changes to healthcare professionals.
- Developed personalized care plans based on individual needs and preferences.
- Maintained cleanliness and organization of living spaces to promote a safe environment.
Customer Service Representative
Telerperformance
Lancaster, SC
09.2021 - Current
- Resolved customer inquiries through multiple communication channels, ensuring high satisfaction levels.
- Facilitated training sessions for new representatives, enhancing team performance and knowledge retention.
- Streamlined complaint resolution processes, reducing average response times significantly.
- Analyzed customer feedback to identify trends, recommending improvements to service protocols.
Education
High School Diploma -
Andrew Jackson High School
Kershaw, SC05.2019
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Patient care
- Daily living assistance
- Multitasking and organization
- Housekeeping
- Meal preparation
- Compassionate care
- Flexible schedule
- First aid and safety
- Dementia care
- Patient companionship
- Medication administration
- Client transportation
Timeline
Caregiver
Carrie Heart Of Gold
10.2025 - Current
Customer Service Representative
Telerperformance
09.2021 - Current
High School Diploma -
Andrew Jackson High School