Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Iesha L Serrano

North Bergen,NJ

Summary

Personable and dedicated remote working Relationship Coordinator with extensive experience in the Healthcare industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience

Work History

Relationship Coordinator (Remote)

Healthfirst
New York, NY
12.2021 - Current
  • Handle outbound project report for long term care services.
  • Conducte follow-up calls with prospects to identify needs, propose solutions.
  • Assist new enrollments by entering customers data and reviewing information on ePACES, MARX and UAS.
  • Manage customer expectations by clarifying needs, identifying options and recommending products and services.
  • Train, coach and mentor new staff on the company's policies and procedures for outbound calls.
  • Suggest changes in products, services to improve customer experience, satisfaction levels.
  • Compile weekly activity summaries highlighting important developments within the organization.

Secretarial Associate

Mount Sinai Hospital
New York, NY
01.2021 - 10.2021
  • Resolved denied claims by researching payer requirements and preparing appeals.
  • Called insurance companies to find out all pertinent information regarding policies, payment benefits and authorization for proper billing
  • Input all patient and insurance information into company's computer system using MOSAIQ, CERNER and Epic.
  • Increased data collection accuracy by recording client account information with zero discrepancies.
  • Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
  • Prepared billing statements for patients, ensuring correct diagnostic coding.

Registrar

Mount Sinai Hospital
New York, NY
09.2015 - 12.2020
  • Greeted and offered each patient exceptional support for any need, including directing to different locations and connecting with specific personnel.
  • Obtained patient demographic and verify insurance information at each visit.
  • Scanned pertinent patient information to EPIC and RISC including patient authorizations, recent labs delivered by patient etc.
  • Obtained patient authorization for medical record release (HIPPA compliance).
  • Provided knowledgeable service when answering questions with friendly demeanor.
  • Made travel accommodations within the hospital.
  • Received and route incoming calls and correspondence to promote timely communication.
  • Organized files, developed spreadsheets, fax reports and scan documents, maintain front desk and reception area in neat and organized fashion.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Verified proper coding on claims per week, investigate and resolve issues to maintain billing accuracy.

Department Supervisor

FAO Schwarz Inc.
New York, NY
12.2011 - 06.2015
  • Trained and mentored new associates on department policies and procedures.
  • Supervised 14 employees and delegated each one with tasks and responsibilities.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Organized and completed weekly schedules to ensure each shift was adequately covered.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.

Education

Some College (No Degree) - Criminal Justice

Monroe College
The Bronx, NY

Skills

  • Analytical and Critical Thinking
  • Multi-tasking
  • Planning & organizing
  • Strong problem solver/detail oriented
  • Insurance plan knowledge
  • Reporting Skills
  • Schedule Coordination
  • Coaching and Mentoring
  • Complaint Resolution
  • Knowledgeable in MS Office

Languages

Spanish
Full Professional

Timeline

Relationship Coordinator (Remote)

Healthfirst
12.2021 - Current

Secretarial Associate

Mount Sinai Hospital
01.2021 - 10.2021

Registrar

Mount Sinai Hospital
09.2015 - 12.2020

Department Supervisor

FAO Schwarz Inc.
12.2011 - 06.2015

Some College (No Degree) - Criminal Justice

Monroe College

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Iesha L Serrano