IESHIA JOHNSON
Washington
Summary
Experienced in implementing rigorous quality assurance processes to ensure data accuracy and efficiency. Proficient in leveraging comprehensive testing strategies to pinpoint and address defects effectively. Demonstrates knowledge of industry standards and best practices, resulting in consistent and reliable results. Solid background in data entry and administrative support, showcasing proficiency in database management and data verification while upholding high standards of data quality and efficiency. Entry-level experience in operating systems troubleshooting complements overall skill set.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Quality Assurance Specialist
The Midtown Group
03.2024 - 04.2024
- Ensure that standards and safety regulations are observed
- Address and discuss issues and proposed solutions with superiors
- Good communication skills, both verbal and written
- Excellent data collection and analysis skills
- Strong attention to detail
- Remote
Data Entry Specialist
The Midtown Group
12.2023 - 04.2024
- Enter data into databases, spreadsheets, and other information systems with a high level of accuracy.
- Verify and cross-check data to ensure consistency and eliminate errors.
- Regularly update and maintain existing databases by adding, modifying, or deleting data as needed.
- Perform routine data cleaning activities to ensure data accuracy and completeness.
- Work closely with other teams, such as IT, to troubleshoot technical issues related to data entry systems.
- Collaborate with colleagues to streamline and improve data entry processes.
- Remote
Call Center Agent
FEMA Funeral Assistance Line
05.2021 - 02.2023
- Answered and directed incoming calls, resolving customer complaints and issues.
- Conducted research to provide product and service information to customers.
- Processed orders and applications, adhering to standard operating procedures.
- Documented all call information accurately.
- Remote
Program Assistant
Catholic Charities USA
10.2019 - 03.2020
- Managed administrative tasks, ensuring compliance with policies and guidelines.
- Collected and entered demographic information into computer systems.
- Prepared and organized records for easy retrieval.
- Produced comprehensive reports and documents.
- Assisted with meal preparation and personal hygiene.
Administrative Assistant/Nurse Assistant
Silverado Memory Care
06.2019 - 10.2019
- Scheduled appointments, coordinated meetings, and managed communication.
- Created and maintained filing systems (electronic and physical).
- Provided healthcare support to patients.
- Assisted with basic physical care and vital sign recording.
Hospice Aide
Woodbine Rehabilitation and Healthcare
07.2018 - 01.2019
- Provided compassionate care to elderly and terminally ill patients.
- Offered nursing care with respect for individuality and dignity.
- Monitored vital signs and provided basic assistance.
Education
Associate - Health Administration Services
Colorado Technical University
06.2020
Skills
- Typing
- Technical support
- Windows
- Microsoft Outlook
- Customer support
- Time management
- Mac OS
- IT Fundamentals
- Microsoft Office
- Software troubleshooting
- Excellent Interpersonal Communication
- Problem-solving skills
Certification
Driver's License
Timeline
Quality Assurance Specialist
The Midtown Group
03.2024 - 04.2024
Data Entry Specialist
The Midtown Group
12.2023 - 04.2024
Call Center Agent
FEMA Funeral Assistance Line
05.2021 - 02.2023
Program Assistant
Catholic Charities USA
10.2019 - 03.2020
Administrative Assistant/Nurse Assistant
Silverado Memory Care
06.2019 - 10.2019
Hospice Aide
Woodbine Rehabilitation and Healthcare
07.2018 - 01.2019
Associate - Health Administration Services
Colorado Technical University
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