Ieshia Jordan
Tampa
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Results-driven assistant manager with a background in customer service. Possess skills in team leadership, conflict resolution, and operational efficiency. Demonstrated ability to create positive customer experiences while managing complex issues. Made significant impact by improving customer satisfaction rates and fostering team collaboration in previous roles.
Resourceful Assistant Manager in Customer Service, known for high productivity and efficiency in task completion. Skilled in conflict resolution, team leadership, and performance analysis to enhance customer satisfaction. Excel at communication, problem-solving, and adaptability, ensuring smooth operations and quality service delivery.
Overview
6
6
years of professional experience
Work History
Assistant Manager, Customer Service
Dollar Tree Stores
Tampa
09.2024 - Current
- Conducted research and reviewed findings to solve customer issues.
- Developed strategies to increase customer loyalty and retention rates.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Interfaced with vendors regarding product availability or delivery issues.
- Trained and supervised customer service staff on policies, procedures, and best practices.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Evaluated employee job performance and motivated staff to improve productivity.
- Delegated work to staff, setting priorities and goals.
Assistant Manager, Customer Service
7/11 Convenience Store
Tampa
09.2019 - Current
- Conducted research and reviewed findings to solve customer issues.
- Developed strategies to increase customer loyalty and retention rates.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Interfaced with vendors regarding product availability or delivery issues.
- Trained and supervised customer service staff on policies, procedures, and best practices.
- Proposed or approved modifications to project plans.
Education
High School Diploma -
Howard W Blake High School
Tampa , FL05-2003
Skills
As a assistant manager at 7/11 I
Handle all cash deposits I handle all paperwork
As a assistant manager at Dollar Tree I handle all the cash deposits at night Make sure the store already for the morning shift
- Money handling
- Organizational skills
- Performance reviewing
- Multitasking
- Multitasking and organization
- Staff management
- Retail operations
Languages
English
Professional
Affiliations
I love working with people. I’m very good and customer service. I’m very good and receptionist and I love what I do.
References
References available upon request.
Timeline
Assistant Manager, Customer Service
Dollar Tree Stores
09.2024 - Current
Assistant Manager, Customer Service
7/11 Convenience Store
09.2019 - Current
High School Diploma -
Howard W Blake High School