Ieshia Massey
Garner,NC
Summary
CUSTOMER SERVICE SPECIALIST
Highly motivated and detail-oriented Customer Service Specialist with a strong background in providing exceptional customer experience. I am seeking a challenging position in a reputable organization where I can utilize my excellent communication skills, problem-solving abilities, and dedication to delivering outstanding customer service.
Overview
13
13
years of professional experience
Work History
Fraud/Dispute Intake Specialist
US Bank Remote
04.2022 - Current
- Proven track record of delivering exceptional customer service and resolving customer inquiries effectively
- Skilled in understanding customer needs and providing appropriate solutions
- Proficient in using computer applications, including MS Office and CRM software
- Strong communication skills, both oral and written
- Detail-oriented with the ability to multitask and prioritize work to meet customer needs.
Customer Care Professional
Lowe’s Home Improvement Remote
01.2021 - 04.2022
- Provided excellent customer service by addressing customer inquiries and resolving issues in a timely manner
- Demonstrated strong product knowledge and troubleshooting skills to assist customers with technical questions
- Collaborated with customers to ensure accurate billing and resolve any payment concerns
- Served as a reliable point of contact for customers seeking assistance with products or services.
Correctional Officer
North Carolina
12.2017 - 01.2021
- Maintained a professional and respectful demeanor while interacting with inmates and addressing their concerns
- Effectively communicated rules and regulations to ensure safety and security within the facility
- Prepared detailed reports and documentation of incidents and inmate activities
- Collaborated with colleagues to maintain a secure and orderly environment.
Security Officer
York Security
06.2016 - 12.2017
- Provided a safe and secure environment by patrolling premises and promptly responding to security incidents
- Assisted individuals in need and effectively resolved conflicts or emergencies
- Maintained accurate security logs and communicated relevant information to supervisory staff.
Customer Service Representative
McDonald's
06.2010 - 05.2016
- Delivered friendly and efficient customer service, ensuring a positive dining experience
- Handled cash transactions accurately and efficiently while operating the cash register
- Collaborated with team members to ensure smooth operations and customer satisfaction.
Customer Service Associate
Burlington Coat Factory
10.2012 - 11.2013
- Assisted customers in finding products, provided recommendations, and ensured a pleasant shopping experience
- Organized merchandise displays and maintains a clean and organized store environment
- Supported the management team with various tasks as needed.
Office Assistant
Saint Augustine’s University Work
08.2012 - 05.2013
- Provided administrative support to the office staff, including answering phone calls and managing mail
- Welcomed and assisted students, faculty, parents, and administrators with their needs
- Maintained organized records and assisted with office tasks as assigned.
Education
Bachelor of Arts (B.S - Criminal Justice
Saint Augustine’s University
Raleigh, NC2016
Skills
- Excellent customer service skills, with a focus on customer satisfaction
- Strong communication and interpersonal abilities
- Efficient problem-solving and conflict resolution skills
- Proficient in Microsoft Office and CRM software
- Detail-oriented with excellent organizational skills
- Ability to work effectively in a team and handle multiple tasks simultaneously
Timeline
Fraud/Dispute Intake Specialist
US Bank Remote
04.2022 - Current
Customer Care Professional
Lowe’s Home Improvement Remote
01.2021 - 04.2022
Correctional Officer
North Carolina
12.2017 - 01.2021
Security Officer
York Security
06.2016 - 12.2017
Customer Service Associate
Burlington Coat Factory
10.2012 - 11.2013
Office Assistant
Saint Augustine’s University Work
08.2012 - 05.2013
Customer Service Representative
McDonald's
06.2010 - 05.2016
Bachelor of Arts (B.S - Criminal Justice
Saint Augustine’s University
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