Ieshia Sims

• Assisted 4 high profile patients with daily living activities, promoting independence and dignity.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
• Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
• Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
• Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
• Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
• Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Supported needs of 4 high profile residents under long-term care.

• Dispatch police, fire or EMS when needed
• Notify customers of non-emergency signals
• Notify account contacts of emergency signals after dispatch
• Requesting information
• Provide product/services information
• Answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency
• Manage over 100 incoming phone calls per day
• Navigate dual monitors
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Conducted comprehensive audits to ensure regulatory compliance and mitigate potential risks.
• Developed customized monitoring strategies for clients, ensuring tailored solutions to meet specific needs.
• Established effective communication channels within the team, fostering a collaborative working environment that encouraged sharing ideas and best practices among members.
• Streamlined reporting processes for improved efficiency and reduced response times.
• Designed and evaluated WAN and LAN connectivity technologies.

• Facilitated conflict resolution between residents when necessary, promoting a harmonious living environment for all occupants.
• Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
• Enhanced resident satisfaction by addressing concerns and resolving issues in a timely manner.
• Assisted with move-in and move-out processes, ensuring smooth transitions for new and departing residents.
• Logged and filed incident reports, detailing significant occurrences during assigned shifts.
• Organized training sessions on emergency procedures for both staff members and residents to increase preparedness during crisis situations.
• Increased resident retention rates by fostering positive relationships between staff and residents through effective communication strategies.

• Company Overview: Mental Health Practitioner Regions
• Lead supportive groups that encouraged problem solving skills
• Daily milieu contact that encouraged socialization and reduced isolation
• Documented appropriate clinical information in a timely fashion
• Maintained 'billable hour' quotas (minimum 3 hours per shift)
• Assessed patient's safety and communicated status to licensed health professional as needed and in emergency situations
• Provided 1:1 patient supervision
• Completed reports and documentation comprised of focus notes
• Monitored vital signs and provided emotional support
• Assessed environment for safety hazards
• Communicated patient status to registered nurse
• Mental Health Practitioner Regions

• Provide a branded experience with every contact by listening and engaging the guest in order to deepen the relationship and drive loyalty and sales
• Make decisions and resolve guest concerns in a courteous, helpful manner by providing excellent guest service skills, strong work ethic and integrity
• Solved problems and with new technology using all available resources and knowledge
• Interact with teams across Target to effectively resolve guest issues in a timely manner
• Responsible for identifying, evaluating and communicating guest trends to leadership in a prompt manner
• Adapt quickly to the changing needs of the business while displaying a positive attitude and professionalism in interactions both internally and externally
• Maintain department performance standards and goals related to performance and quality service and have a thorough understanding of policies and procedures to support compliance
• Work in a multi-media environment (e-mails, phone calls, chat, and letters) and can prioritize work accordingly, while working independently in a fast-paced service center environment
• Managed over 300 incoming calls, emails and faxes per day from customers.'

• Offer supports to several consumers in a Supported living setting
• Responding to incidents and emergencies throughout the night
• Performing household duties
• Assisting with community resources, achieving outcome goals such as budgeting, cooking, social skills, and provided transportation
• Dress, groom, bathe and feed residents
• Assist with walking and positioning
• Provide medication reminders and laundry services
• Collect specimen for lab analysis
• Monitor height, weight and vitals and record them appropriately
• Communicate changes in condition to the relevant staff
• Respond to residents' calls

• Provided nursing care in accordance with resident care policies and procedures
• Ensured the safety and well-being of residents
• Assisted residents with bathing, dressing, hygiene, and grooming in accordance with established care plan
• Managed supply inventory and supply requisitions
• Medication disbursement
• Provided patient transportation to doctor appointments
• TRAINING/TECHNICAL:
• Basic Behavioral Health, Crisis Management
• Working knowledge of MS Office Products, (Word, Excel, PowerPoint)

• Conduct pre-trip and post trip inspections to ensure proper operating condition of vehicle and on-board equipment
• Successfully perform scheduled manifest by picking up all clients on time and delivering them to their destinations safely and within a reasonable time frame
• Ensuring the safety of all passengers by use of appropriate on-board restraints
• Communicate effectively with dispatcher or central office personnel via two-way radio
• Document thoroughly the course of the day including odometer readings, times and passenger information
• Accurately collect and reconcile cash fares collected from customer
• Promoted customer loyalty and retention and solicited new business
• Maintained vehicles and equipment
• Planned routes to destination, and evaluated alternatives for unexpected detours or emergencies

GPA: 3.89/4.00