Summary
Overview
Work History
Education
Skills
Timeline
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Ieshia Smith

Camden,AL

Summary

Resourceful professional in finance management, known for high productivity and efficient task completion. Specialized skills include negotiation tactics, account reconciliation, and regulatory compliance. Excel in communication, problem-solving, and time management which ensure outstanding performance in client interactions and financial resolutions.

Overview

12
12
years of professional experience

Work History

CEO of Credit Management Company

MDCT Credit Solutions
Birmingham, AL
08.2020 - Current
  • Reviewed credit applications to assess credit worthiness of potential customers.
  • Conducted financial analysis on customer's accounts and credit history.
  • Developed strategies to minimize risk exposure while maximizing revenue opportunities.
  • Developed and implemented strategic business plans to increase company profitability.
  • Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
  • Recruited, trained, mentored, and managed employees at all levels within the organization.
  • Analyzed market trends and customer data to inform decision-making processes.
  • Represented the organization at conferences, events, networking activities., as needed.
  • Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.

Call Center Representative

Ask
Montgomery , AL
07.2021 - 01.2023
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Offered resolutions to de-escalate calls and solve customer issues.

Universal Banker

Community Neighbor Bank
Camden , AL
01.2014 - 06.2021
  • Assisted customers with opening new accounts, answering inquiries, and processing transactions.
  • Processed loan payments, deposits, transfers, wire funds, and other banking transactions accurately.
  • Prepared loan documents including promissory notes, deeds of trust, mortgage insurance policies and truth-in-lending statements.

Customer Service Representative

Amazon
06.2012 - 01.2014
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.

Education

High School Diploma -

Wilcox Central High School
Camden, AL
05-2009

Skills

  • Invoice Processing
  • Records Maintenance
  • Customer research
  • Outbound Calling
  • Call center background
  • Investigation due diligence
  • Dispute Resolution
  • Sales experience
  • Credit and collections
  • Relationship Building
  • Mathematics proficiency
  • Team Oversight
  • Finance Background
  • Flexible and Adaptable
  • Billing practices
  • Stress management techniques
  • High-energy attitude
  • Exceptional Customer Service
  • Microsoft Office
  • Positive and professional
  • Administrative Support
  • Money Management
  • Excellent people skills
  • Video-conferencing
  • File and Record Management
  • Claims review
  • Computer Skills
  • Multitasking

Timeline

Call Center Representative

Ask
07.2021 - 01.2023

CEO of Credit Management Company

MDCT Credit Solutions
08.2020 - Current

Universal Banker

Community Neighbor Bank
01.2014 - 06.2021

Customer Service Representative

Amazon
06.2012 - 01.2014

High School Diploma -

Wilcox Central High School

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Ieshia Smith